Tenant Services Administrator or Senior Tenant Services Administrator

Shorenstein Realty Services; Dallas (TX); On-site; USD 52,000 - 65,000; Full time

Job summary

Shorenstein Realty Services is seeking a professional customer service representative for property management in Dallas, Texas. The position involves coordinating with tenants, vendors, and building staff, while ensuring effective administration of daily operations.

The ideal candidate has 1-3 years of experience, exceptional customer service skills, and a high school diploma or GED. Salary ranges from $52,000 to $65,000, based on experience and qualifications.

Qualifications

• 1-3 years of experience in a professional customer service role, preferably in a property management environment.
• Ability to gracefully multitask at a busy front desk.
• Experience or ability to quickly learn accounts receivable functions.

Responsibilities

• Coordinate communication with tenants and vendors regarding building issues.
• Process accounts receivable and manage tenant service requests.
• Maintain insurance certificates for tenants and vendors.

Skills

Customer service skills

Attention to detail

Organization skills

Judgement and problem solving

Education

High School Diploma or GED

Job description

This position is responsible for communication and coordination with tenants, vendors and building staff on site on a wide range of building issues; administrative functions relating to the daily operation of the property; and, administrative and project support to the General Manager.

• Anticipate and respond to customer needs demonstrating professionalism, courtesy, and sensitivity in all contacts.
• Process accounts receivable including the timely application of cash and credits.
• Prepare Tenant Service Requests (TSR’s) and input into the tenant service request system.
• Maintain current, accurate and complete tenant and vendor certificates of insurance through BCS tracking system.
• Manage conference room reservations.
• Work with security vendor to ensure efficient operations.

Essential Skills and Qualifications

• 1-3 years of experience in a professional customer service role, preferably in a property management environment.
• Impeccable customer service skills.
• Solid attention to detail and organization skills.
• Self-directed, with excellent judgement and problem solving skills.
• Ability to seamlessly switch between tasks at a busy front desk.
• Experience with or ability to quickly pick up accounts receivable.
• High School Diploma or general education degree (GED).

Salary Range

• $52,000 - $65,000 (Salary range is consistent with what the business reasonably expects to pay a new hire. Actual pay is subject to a number of factors, including geography, experience, education, etc., and is subject to change).