Tenant Services Coordinator

HTU; Chicago (IL); Hybrid; USD 52,000 - 57,000; Full time

Benefits offered by this job

Medical benefits

Life insurance

Disability insurance

401(k) with match

Paid time off

Paid holidays

Parental leave

Job summary

HTU is looking for a Tenant Relations Coordinator to serve as the primary contact for tenants, address service requests promptly, and coordinate maintenance tasks. You will manage onboarding, move-ins, move-outs, space modifications, and lease-compliance documentation, working with engineers, vendors, and contractors to ensure SLAs.

The role requires strong customer service, attention to detail, and advanced Microsoft Office skills; there are comprehensive benefits including medical, life

Qualifications

• Bachelor’s Degree or related experience.
• Excellent internal and external customer service skills.
• Strong attention to detail.
• Ability to maintain positive and professional relationships.
• Capability to manage a high level of organization, customer service, and multitasking in a fast-paced environment.
• Proficiency in Microsoft Office Suite software.

Responsibilities

• Act as the primary point of contact for tenant relations, addressing service requests, inquiries, and concerns promptly and professionally.
• Coordinate and track work orders, vendor dispatch, and maintenance activities using property management systems.
• Facilitate tenant onboarding, move-ins, move-outs, and space modifications in alignment with lease terms and building standards.
• Support property management with lease administration, compliance, and documentation.
• Assist in planning and executing tenant engagement initiatives, including communications, events, and satisfaction surveys.
• Maintain accurate records of tenant interactions, service requests, and operational metrics.
• Partner with building engineers, vendors, and contractors to ensure smooth operations and adherence to service level agreements.
• Track and maintain compliance with insurance requirements among tenants, contractors, vendors, and suppliers.
• Prepare tenant email blasts and correspondence regarding upcoming events, construction, elevators, building, holidays, etc.
• Receive, respond to, and direct incoming phone calls; serve as first point of contact for tenant service requests and complaints, coordinating resolution with engineering, maintenance, cleaning, mechanical, and vendors.
• Manage reception area, customer service, correspondence, ordering office supplies, snacks and beverages, maintenance of office equipment, and upkeep of common office areas.

Skills

Customer service

Attention to detail

Relationship management

Organization

Multitasking

Education

Bachelor’s Degree or related experience

Tools

Microsoft Office

Job description

Your Role

Here’s what you will be doing:

• Act as the primary point of contact for tenant relations, addressing service requests, inquiries, and concerns promptly and professionally.
• Coordinate and track work orders, vendor dispatch, and maintenance activities using property management systems.
• Facilitate tenant onboarding, move-ins, move-outs, and space modifications in alignment with lease terms and building standards.
• Support property management with lease administration, compliance, and documentation.
• Assist in planning and executing tenant engagement initiatives, including communications, events, and satisfaction surveys.
• Maintain accurate records of tenant interactions, service requests, and operational metrics.
• Partner with building engineers, vendors, and contractors to ensure smooth operations and adherence to service level agreements.
• Track and maintain compliance with insurance requirements among tenants, contractors, vendors, and suppliers.
• Prepare tenant email blasts and correspondence regarding upcoming events, construction, elevators, building, holidays, etc.
• Receive, respond to, and direct incoming phone calls; serve as first point of contact for tenant service requests and complaints, coordinating resolution with engineering, maintenance, cleaning, mechanical, and vendors.
• Manage reception area, customer service, correspondence, ordering office supplies, snacks and beverages, maintenance of office equipment, and upkeep of common office areas.

About You

The company is looking for:

• Bachelor’s Degree and/or related experience.
• Excellent internal and external customer service skills.
• Strong attention to detail.
• Ability to maintain positive and professional relationships.
• Capability to manage a high level of organization, customer service, and multitasking in a fast-paced environment.
• Proficiency in Microsoft Office Suite software.

Compensation & Benefits

• Hourly wage range: $25.09 to $27.41.
• Employer-subsidized medical benefits including prescription, dental, and vision coverage.
• Employer-paid basic life/AD&D insurance and short-term/long-term disability.
• 401(k) plan with employer match.
• 10 sick days and a minimum of 15 vacation days annually; certain senior-level roles eligible for unlimited time off.
• 10 paid holidays plus two personal flex days per calendar year.
• Paid parental leave ranging from 4 to 12 weeks depending on eligibility.
• Additional benefits may apply under state law.