Manager, Customer Service

Foreign Trade Bank of Cambodia; Tower (MI); On-site; USD 60,000 - 85,000; Full time

Job summary

Foreign Trade Bank of Cambodia is seeking a Manager of Customer Service to lead the front-line team handling tenant relations and property operations. The role focuses on delivering high customer satisfaction, overseeing maintenance, and ensuring financial reporting and compliance as part of daily operations.

The ideal candidate has 3+ years in property management and strong leadership, with proficiency in MS Office and property software.

Qualifications

• Bachelor’s degree in Business Administration, Hospitality, or Real Estate preferred.
• At least 3 years in property management combined with customer service leadership.
• Proficiency in MS Office and property software (e.g., Yardi, AppFolio, or RealPage).
• Sound knowledge of local landlord-tenant laws and safety codes.
• Superior conflict resolution skills and active listening habits.

Responsibilities

• Act as primary point of contact for resident inquiries and disputes.
• Create service policies to improve client onboarding and overall retention.
• Resolve escalated maintenance issues or billing complaints diplomatically.
• Lead the front-desk or customer service team members.
• Conduct satisfaction surveys to assess the performance of your team.
• Coordinate property maintenance, repairs, and vendor contract agreements.
• Perform routine structural, ground, and safety inspections.
• Manage tenant check-ins, move-outs, and unit inspections.
• Enforce community rules and lease agreement terms.
• Prepare emergency readiness protocols for the property team.
• Supervise timely rent collection and overdue balance follow-ups.
• Draft annual operating budgets and track utility expenses.
• File signed leases, legal compliance notices, and expense reports.
• Present monthly variance reports to senior management.
• Manage local vendor relationships to control operational costs.

Skills

Tenant relations

Customer service leadership

Conflict resolution

Active listening

Team leadership

Education

Bachelor’s degree in Business Administration, Hospitality, or Real Estate

Tools

MS Office

Yardi

AppFolio

RealPage

Job description

Manager, Customer Service to lead our front-line team, manage daily property operations, and maintain high satisfaction rates among our residents and tenants. Serve as the primary escalation point for tenant relations while overseeing building maintenance, financial reporting, and compliance.

Main Duties

Tenant Relations & Customer Service

• Act as primary point of contact for resident inquiries and disputes.
• Create service policies to improve client onboarding and overall retention.
• Resolve escalated maintenance issues or billing complaints diplomatically.
• Lead the front-desk or customer service team members.
• Conduct satisfaction surveys to assess the performance of your team.

Property & Operations Management

• Coordinate property maintenance, repairs, and vendor contract agreements.
• Perform routine structural, ground, and safety inspections.
• Manage tenant check-ins, move-outs, and unit inspections.
• Enforce community rules and lease agreement terms.
• Prepare emergency readiness protocols for the property team.

Financials & Administration

• Supervise timely rent collection and overdue balance follow-ups.
• Draft annual operating budgets and track utility expenses.
• File signed leases, legal compliance notices, and expense reports.
• Present monthly variance reports to senior management.
• Manage local vendor relationships to control operational costs.

Skills/ Experiences

• Bachelor’s degree in Business Administration, Hospitality, or Real Estate preferred.
• At least 3 years in property management combined with customer service leadership.
• Proficiency in MS Office and property software (e.g., Yardi, AppFolio, or RealPage).
• Sound knowledge of local landlord-tenant laws and safety codes.
• Superior conflict resolution skills and active listening habits.