Tenant Operations Manager — SaaS Environment Mastery

UKG; Atlanta (GA); On-site; USD 102,000 - 147,000; Full time

Job summary

UKG is seeking a Tenant Management Operations Manager to lead provisioning, configuration, and lifecycle management of customer tenant environments within our SaaS platform. You will coordinate with Product, Engineering, Support, Security, Sales Ops, and Customer Success to deliver reliable experiences.

Lead a team responsible for provisioning, refreshes, copies, migrations, and decommissioning, while driving automation and process improvements.

Qualifications

• 3+ years in operations, platform support, or related field.
• 3+ years managing customer-facing or internal environments in a SaaS or enterprise software setting.
• 3+ years managing 5+ employees.
• Experience with cross-functional enterprise-level software development projects.
• Strong organizational and prioritization skills.
• Excellent written and verbal communication and stakeholder-management skills.
• Demonstrated troubleshooting, problem-solving, and root-cause analysis skills.
• Self-motivated and accountable.

Responsibilities

• Manage end-to-end tenant operations, including provisioning, refreshes, copies, migrations, resets, and decommissioning.
• Coordinate requests for customer tenants, ensuring timely execution and proper approvals.
• Manage growth and development of team members, establishing goals and engagement strategies.
• Monitor tenant health, availability, and configuration accuracy.
• Investigate and resolve tenant-related issues, escalating technical problems when needed.
• Maintain operational processes, runbooks, documentation, and service-level expectations.
• Identify process gaps and drive automation, standardization, and continuous improvement.
• Partner with internal/external team members on creation and implementation of new or improved processes
• Ensure compliance with security, privacy, and internal operational controls.
• Communicate status, risks, and dependencies clearly to stakeholders.

Skills

Operations management

Cross-functional collaboration

Project prioritization

Stakeholder management

Problem solving

Decision making

Communication

Root-cause analysis

Tools

JIRA

Salesforce

PowerBI

Job description

UKG is seeking a Tenant Management Operations Manager to lead provisioning, configuration, and lifecycle management of customer tenant environments within our SaaS platform. You will coordinate with Product, Engineering, Support, Security, Sales Ops, and Customer Success to deliver reliable experiences.

Lead a team responsible for provisioning, refreshes, copies, migrations, and decommissioning, while driving automation and process improvements.