Enterprise Tenant Support Lead (Remote)

401GO; Sandy (UT); Hybrid; USD 85,000 - 135,000; Full time

Benefits offered by this job

Stock options

Flexible work environment

Excellent benefits

Flexible hours

PTO

Office kitchen

Job summary

401GO is seeking a Tenant Support Manager to be the primary operations contact for enterprise platforms and partner tenants. You will guide compliance workflows and ensure accurate administration across high-volume environments.

You will handle plan-level inquiries, manage contribution and eligibility issues, and collaborate with internal teams to improve processes and documentation. This role blends compliance knowledge with strong customer service in a remote/hybrid US setting.

Qualifications

• 3+ years of experience in 401(k) plan administration, recordkeeping, or retirement plan compliance.
• Working knowledge of ERISA, IRS qualified plan rules, and common compliance testing (ADP/ACP, top-heavy, 415 limits).
• Experience supporting internal teams or external partners in a customer-facing or operational support capacity.
• Ability to translate complex compliance concepts clearly for non-technical audiences, including partner contacts and plan sponsor representatives.
• Proficiency with SaaS-based plan administration or recordkeeping platforms; comfortable learning proprietary tools.
• Strong written communication skills — clear, concise, and professional across tickets, email, and documentation.
• High attention to detail with the ability to manage multiple open cases and competing priorities without losing accuracy.

Responsibilities

• Serve as the primary support resource for the Enterprise Platform team on plan-level and platform-related inquiries across partner tenants.
• Respond to support tickets and escalations within defined SLAs, providing clear guidance for enterprise workflows.
• Collaborate with partner tenants and internal teams to resolve contribution errors, eligibility issues, and data discrepancies.
• Develop SOPs, job aids, and quick-reference guides for enterprise workflows.

Skills

Customer service

ERISA knowledge

401(k) compliance

SaaS platforms

Written communication

Tools

ClickUp

HubSpot Service Hub

Job description

401GO is seeking a Tenant Support Manager to be the primary operations contact for enterprise platforms and partner tenants. You will guide compliance workflows and ensure accurate administration across high-volume environments.

You will handle plan-level inquiries, manage contribution and eligibility issues, and collaborate with internal teams to improve processes and documentation. This role blends compliance knowledge with strong customer service in a remote/hybrid US setting.