GTM Operations & IT Coordinator

Outsiders Fund; Seattle, Northern (WA, KY); Hybrid; USD 100,000 - 115,000; Full time

Benefits offered by this job

Performance-based bonus

Equity awards

Medical, dental & vision coverage

401k plan

Unlimited PTO

Seattle office with gym

Job summary

Gradial, the marketing operations system, is hiring a Business Operations Specialist to keep our GTM and IT operations running smoothly in Seattle.

You'll own calendar management, onboarding, IT support, device provisioning, and security processes, partnering with our IT & Compliance Lead as the business grows.

This high-trust role rewards initiative, ownership, and opportunities to deepen expertise in IT, security, and GTM operations.

Qualifications

• 2-4 years of experience in business operations, executive support, IT support or similar ownership.
• Experience providing entry-level technical support in a professional environment, troubleshooting common hardware, software and access issues.
• Strong calendar management and organizational skills with the ability to manage multiple senior stakeholders and shifting priorities.
• Comfort working across business productivity platforms and the ability to learn new systems quickly.
• Strong judgment when prioritizing requests, handling confidential information and deciding when to elevate an issue.
• Clear and professional communication skills with employees, executives, customers and external partners.
• A highly dependable working style with strong attention to detail and consistent follow-through.
• Comfort operating in a fast-moving environment where the scope of your role can grow as you demonstrate capability.
• Ability to work from our Seattle office and provide hands-on support for employees, devices and workplace technology.

Responsibilities

• Own complex calendar management and scheduling for senior GTM leaders, using strong judgment to prioritize competing requests and protect leadership time
• Coordinate customer meetings, travel, expenses, events and offsites while keeping logistics organized and moving
• Support employee onboarding and offboarding, including device setup, account provisioning, access changes and equipment coordination
• Handle frontline IT support across laptops, business productivity tools, conference room technology and common employee issues
• Manage device inventory, access requests, software administration and other recurring IT operational workflows
• Partner with the IT & Compliance Lead on security and compliance activities, building deeper knowledge and taking on additional responsibility over time
• Improve the processes you touch by identifying recurring issues, documenting workflows and finding better ways to operate
• Work closely with GTM leadership, Executive Support and IT on sensitive information that requires discretion, sound judgment and follow-through
• Take on new operational projects as the company grows and build ownership in the areas where you can have the greatest impact

Skills

Calendar management

IT support

Communication

Security awareness

Device provisioning

Tools

Office 365

SaaS administration

Job description

Gradial, the marketing operations system, is hiring a Business Operations Specialist to keep our GTM and IT operations running smoothly in Seattle.

You'll own calendar management, onboarding, IT support, device provisioning, and security processes, partnering with our IT & Compliance Lead as the business grows.

This high-trust role rewards initiative, ownership, and opportunities to deepen expertise in IT, security, and GTM operations.