Mgr Tenant Management Operations

UKG; Atlanta (GA); On-site; USD 102,000 - 147,000; Full time

Job summary

UKG is seeking a Tenant Management Operations Manager to lead provisioning, configuration, and lifecycle management of customer tenant environments within our SaaS platform. You will coordinate with Product, Engineering, Support, Security, Sales Ops, and Customer Success to deliver reliable experiences.

Lead a team responsible for provisioning, refreshes, copies, migrations, and decommissioning, while driving automation and process improvements.

Qualifications

• 3+ years in operations, platform support, or related field.
• 3+ years managing customer-facing or internal environments in a SaaS or enterprise software setting.
• 3+ years managing 5+ employees.
• Experience with cross-functional enterprise-level software development projects.
• Strong organizational and prioritization skills.
• Excellent written and verbal communication and stakeholder-management skills.
• Demonstrated troubleshooting, problem-solving, and root-cause analysis skills.
• Self-motivated and accountable.

Responsibilities

• Manage end-to-end tenant operations, including provisioning, refreshes, copies, migrations, resets, and decommissioning.
• Coordinate requests for customer tenants, ensuring timely execution and proper approvals.
• Manage growth and development of team members, establishing goals and engagement strategies.
• Monitor tenant health, availability, and configuration accuracy.
• Investigate and resolve tenant-related issues, escalating technical problems when needed.
• Maintain operational processes, runbooks, documentation, and service-level expectations.
• Identify process gaps and drive automation, standardization, and continuous improvement.
• Partner with internal/external team members on creation and implementation of new or improved processes
• Ensure compliance with security, privacy, and internal operational controls.
• Communicate status, risks, and dependencies clearly to stakeholders.

Skills

Operations management

Cross-functional collaboration

Project prioritization

Stakeholder management

Problem solving

Decision making

Communication

Root-cause analysis

Tools

JIRA

Salesforce

PowerBI

Job description

Why UKG

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

Why UKG

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

About The Team

The Tenant Management Operations team is part of UKG’s Engineering organization and is responsible for the provisioning, configuration, and lifecycle management of customer environments within a SaaS platform. The team ensures environments are deployed, integrated, and maintained in accordance with established standards and service-level agreements. It partners with internal teams and customers to support implementations, resolve environment-related issues, and improve operational processes through standardization and automation.

About The Role

The Tenant Management Operations Manager is responsible for leading the team responsible for provisioning, configuration, and lifecycle management activities of customer tenant environments. This role ensures tenants are provisioned, refreshed, and decommissioned efficiently and accurately, while coordinating across Product, Engineering, Support, Security, Sales Ops, and Customer Success to deliver a reliable customer experience.

• Manage end-to-end tenant operations, including provisioning, refreshes, copies, migrations, resets, and decommissioning.
• Coordinate requests for customer tenants, ensuring timely execution and proper approvals.
• Manage growth and development of team members, establishing goals and engagement strategies.
• Monitor tenant health, availability, and configuration accuracy.
• Investigate and resolve tenant-related issues, escalating technical problems when needed.
• Maintain operational processes, runbooks, documentation, and service-level expectations.
• Identify process gaps and drive automation, standardization, and continuous improvement.
• Partner with internal/external team members on creation and implementation of new or improved processes
• Ensure compliance with security, privacy, and internal operational controls.
• Communicate status, risks, and dependencies clearly to stakeholders.

Basic Qualifications

• 3+ years of experience in operations, platform support, technical program management, systems administration, or a related field.
• 3+ years of experience managing customer-facing or internal environments in a SaaS or enterprise software setting.
• 3+ years of experience managing 5 or more employees
• Comfort working with cross-functional teams and operational workflows.
• Previous experience engaging and working with cross-functional enterprise-level software development projects.
• Strong organizational and prioritization skills, with the ability to manage multiple projects, deadlines, and operational requests while maintaining attention to detail.
• Excellent written and verbal communication and stakeholder-management skills, including the ability to work directly with technical subject-matter experts and cross-functional enterprise teams.
• Demonstrated troubleshooting, problem-solving, and root-cause analysis skills.
• Self-motivated and accountable, with the ability to make sound decisions and deliver results under tight deadlines.

Preferred Qualifications

• Experience with tenant provisioning, environment management, or release operations.
• Familiarity with HR, payroll, workforce management, or enterprise SaaS platforms.
• Experience improving operational processes through automation or tooling.
• Knowledge of incident management, change management, and access governance.
• Working knowledge of JIRA, Salesforce, and Microsoft Office applications including PowerBI

Company Overview

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

View The EEO Know Your Rights poster

UKG participates in E-Verify. View the E-Verify posters here.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [e-mail].

The pay range for this position is $102,300 to $147,050. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG’s benefits and rewards at https://www.ukg.com/about-us/careers/benefits