Tenant Operations Lead, SaaS Platform

Socket.dev; Atlanta (GA); On-site; USD 102,000 - 147,000; Full time

Job summary

UKG is the Workforce Operating Platform that helps organizations manage their workforces with insights and people‑first AI. This role leads provisioning, configuration, and lifecycle management of customer tenant environments, coordinating with Product, Engineering, Support, Security, Sales Ops, and Customer Success to deliver a reliable customer experience.

The Tenant Management Operations Manager oversees end-to-end operations, drives automation, and ensures security and compliance while

Qualifications

• 3+ years of experience in operations, platform support, technical program management, systems administration, or a related field.
• 3+ years of experience managing customer-facing or internal environments in a SaaS or enterprise software setting.
• 3+ years of experience managing 5 or more employees.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent communication and stakeholder management skills.
• Comfort working with cross-functional teams and operational workflows.
• Analytical mindset with the ability to troubleshoot issues and identify root causes.
• Work under time constraints.
• Previous experience engaging and working with cross-functional enterprise level software development projects
• Strong verbal and written communication – must be comfortable working directly with SMEs (Subject Matter Experts)
• Capable of working on multiple projects while maintaining close attention to detail
• Effective problem-solving and strong interpersonal skills with positive, ‘can do’ attitude
• Self-Motivating, dedicated, with a strong sense of accountability
• Excellent ability to handle multiple tasks under tight deadlines

Responsibilities

• Manage end‑to‑end tenant operations, including provisioning, refreshes, copies, migrations, resets, and decommissioning.
• Coordinate requests for customer tenants, ensuring timely execution and proper approvals.
• Manage growth and development of team members, establishing goals and engagement strategies.
• Monitor tenant health, availability, and configuration accuracy.
• Investigate and resolve tenant‑related issues, escalating technical problems when needed.
• Maintain operational processes, runbooks, documentation, and service‑level expectations.
• Identify process gaps and drive automation, standardization, and continuous improvement.
• Partner with internal/external team members on creation and implementation of new or improved processes
• Ensure compliance with security, privacy, and internal operational controls.
• Communicate status, risks, and dependencies clearly to stakeholders.

Skills

Operations management

SaaS experience

People management

Cross-functional collaboration

Stakeholder management

Analytical mindset

Time management

Effective communication

Problem solving

Accountability

Tools

JIRA

Salesforce

PowerBI

Job description

UKG is the Workforce Operating Platform that helps organizations manage their workforces with insights and people‑first AI. This role leads provisioning, configuration, and lifecycle management of customer tenant environments, coordinating with Product, Engineering, Support, Security, Sales Ops, and Customer Success to deliver a reliable customer experience.

The Tenant Management Operations Manager oversees end-to-end operations, drives automation, and ensures security and compliance while