Tenant Service Coordinator

Piedmont Realty Trust; Irving (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Piedmont Realty Trust in Irving, TX is seeking a Tenant Service Coordinator to handle reception, respond to tenant requests, and support contract administration across a city-wide portfolio. You will administer the tenant work order system and act as the frontline with tenants and vendors.

The role emphasizes customer service, organization, and collaboration with property management to identify trends, meet service metrics, and ensure smooth day-to-day operations.

Qualifications

• At least two years experience in customer service required, property management experience preferred.
• High School degree or equivalent required, two or four year college degree preferred.
• Proficiency in Microsoft Office.
• Real estate software experience preferred.
• Excellent phone, verbal and written communication skills.
• Must be a self-starter, self-disciplined, and highly organized.
• Must have a strong work ethic, be team-oriented and highly dependable.
• Requires frequent movement and the ability to inspect all areas of the property including the roof and basement.
• Must be able to stand, sit, or walk for extended periods to greet tenants and vendors.
• Routine physical presence is required at the office to provide general support and backup to co-workers and meet service needs of tenants.
• Routine travel is not required for the position. Requires annual travel for two to three days to attend company-wide meeting.

Responsibilities

• Answer the reception phone and respond to tenant requests.
• Contract administration and administering the tenant work order system.
• Identify trends in tenant work orders and ensure metrics are met with service requests.
• Provide frontline customer service to tenants and vendors.

Skills

Customer service

Phone communication

Verbal communication

Written communication

Microsoft Office

Teamwork

Organization

Self-motivation

Education

High School diploma or equivalent

Associate/Bachelor degree preferred

Tools

Microsoft Office

Real estate software

Job description

At Piedmont, our mission is to build and transform workspaces that enhance connection and collaboration for tenants, while remaining committed to our stakeholders, employees, and local communities. Going beyond Piedmont’s commitment to a best-in-class built environment, we have dedicated ourselves to fostering a diverse and inclusive culture by empowering employees to share their experiences and ideas to create a culture where there is shared pride, passion, and commitment to excellence, innovation, and respect. Culture is more than just a buzzword to us, our employees are what make Piedmont such a dynamic and rewarding place to work and remain our most valuable resource to work together, be successful, grow the company, and make an impactful difference in the office experience.

The Tenant Service Coordinator primarily performs administrative and clerical work as related to tenant services for a city-wide portfolio and supports property management in other routine functions. The main responsibilities include answering the reception phone, responding to tenant requests, contract administration and administering the tenant work order system. This position is the frontline in customer service, and will identify trends in tenant work orders, and ensure metrics are being met with service requests.

• At least two years experience in customer service required, property management experience preferred.
• High School degree or equivalent required, two or four year college degree preferred.
• Proficiency in Microsoft Office.
• Real estate software experience preferred.
• Excellent phone, verbal and written communication skills.
• Must be a self-starter, self-disciplined, and highly organized.
• Must have a strong work ethic, be team-oriented and highly dependable.
• Requires frequent movement and the ability to inspect all areas of the property including the roof and basement. Must be able to stand, sit, or walk for extended periods to greet tenants and vendors.
• Routine physical presence is required at the office to provide general support and backup to co-workers and meet service needs of tenants.
• Routine travel is not required for the position. Requires annual travel for two to three days to attend company-wide meeting.