Tenant Services Coordinator

Solve IT Strategies, Inc.; Wheaton (IL); Hybrid; USD 30,000 - 41,000; Full time

Job summary

Solve IT Strategies, Inc. in Wheaton, IL seeks a Tenant Services Coordinator to serve as the frontline contact for property operations, delivering a positive customer service experience to tenants and visitors.

The role involves assessing tenant needs, prioritizing requests, coordinating with staff and vendors, and supporting budget and policy development. This 6+ month contract offers a hybrid schedule with on-site presence three days per week.

Qualifications

• Bachelor's Degree or 4 years of experience in a business office or other professional environment.
• Strong leadership, organization, planning and time management skills.
• Excellent verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Demonstrated problem solving skills.

Responsibilities

• Serve as a single point of contact for property operations customer service demonstrating a positive, enthusiastic customer service experience.
• Assess tenant and service needs for the property and assign priority to each request, directing and monitoring service requests to assigned staff.
• Resolve complex or critical situations involving tenants and visitors: consult manager for guidance as needed and/or provide recommendations for resolution to manager.
• Identify, analyze, and communicate key tenant service issues/trends and reports findings and recommendations to management.
• Provide vendor and contractor management through scheduling of services, adhering to contract requirements including insurance compliance, obtaining bids, processing of requisitions and invoices, managing purchase orders, and meeting with account representatives to ensure customer satisfaction.
• Assist in the preparation of the annual expense budget, provides proposals to tenants for additional services and coordinates billing in accordance with the lease, and coordinates building expense projects.
• Plan and execute activities such as room scheduling, signage, catering, support staff and equipment, and preparation and distribution of notifications, in support of projects and meetings as appropriate.
• Assist with developing and maintaining policies, procedures, reference material and related tools with team and Manager to ensure tenant/visitor satisfaction goals are met.

Skills

Leadership

Organization

Time management

Verbal & written communication

Customer service

Problem solving

Education

Bachelor's Degree or 4 years of experience in a business office or other professional environment

Job description

• Serve as a single point of contact for property operations customer service demonstrating a positive, enthusiastic customer service experience. Performing this function often involves face to face tenant contact.
• Assess tenant and service needs for the property and assign priority to each request, directing and monitoring service requests to assigned staff.
• Resolve complex or critical situations involving tenants and visitors: consult manager for guidance as needed (e.g., complaints, etc.) and/or provide recommendations for resolution to manager.
• Identify, analyze, and communicate key tenant service issues/trends and reports findings and recommendations to management.
• Provide vendor and contractor management through scheduling of services, adhering to contract requirements including insurance compliance, obtaining bids, processing of requisitions and invoices, managing purchase orders, and meeting with account representatives to ensure customer satisfaction.
• Assist in the preparation of the annual expense budget, provides proposals to tenants for additional services and coordinates billing in accordance with the lease, and coordinates building expense projects.
• Plan and execute activities such as room scheduling, signage, catering, support staff and equipment, and preparation and distribution of notifications, in support of projects and meetings as appropriate.
• Assist with developing and maintaining policies, procedures, reference material and related tools with team and Manager to ensure tenant/visitor satisfaction goals are met.

Qualifications:

• Bachelor's Degree or 4 years of experience in a business office or other professional environment.
• Strong leadership, organization, planning and time management skills.
• Excellent verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Demonstrated problem solving skills.

Here is more information:

Position: Tenant Services Coordinator

Term: 6+ month contract

Schedule: Hybrid, 3 days onsite only per week Monday-Friday 8:30am-5pm CST