Tenant Experience Coordinator

Rockpoint; Boston (MA); On-site; USD 60,000 - 68,000; Full time

Job summary

Rockhill Management, L.L.C., an affiliate of Rockpoint, seeks a Tenant Coordinator to support the management of a class-A office tower in Boston. You will serve as the first point of contact for the management office and Amenity Center, handling calls, coordinating schedules, and providing administrative support to the team.

Responsibilities include overseeing tenant billings, coordinating events with vendors, maintaining software, and assisting with move-ins/outs.

Qualifications

• Experience in commercial real estate or property management preferred.
• Excellent written and oral communication skills.
• Ability to use discretion and maintain professionalism.
• Strong organizational and multitasking abilities.

Responsibilities

• Act as first point of contact for management office and Amenity Center
• Answer and direct all calls coming into the management office’s main line
• Provide direct administrative support to management staff and engineers including ordering supplies, maintaining files, producing and distributing forms, etc.
• Oversee and calculate all tenant billings including utilities, work orders, purchases, and miscellaneous service requests
• Coordinate building, tenant, and outside user group events, working with vendors and facilitating room setups, catering orders, and other event details
• Communicate with building tenants and vendors
• Maintain online work order and visitor entry software
• Coordinate tenant move-ins and move-outs, including loading dock and freight reservations
• Maintain proper documentation for Certificates of Insurance for both tenants and vendors
• Ensure all invoices for the property are coded and processed in a timely manner
• Conduct daily review of tenant requests, working with building staff to resolve issues in a timely manner
• Assist with scheduling contractor work throughout the building and accurately communicate impact to tenants
• Maintain and provide daily project activity reports to security team
• Manage reservations for Amenity Center and order supplies as needed
• Coordinate Fitness Center activities as needed and in conjunction with fitness manager.
• Other related duties as needed

Skills

Communication skills

Discretion and professionalism

Customer service

Organizational skills

Multi-tasking

Critical thinking

Job description

Rockhill Management, L.L.C., an affiliate of Rockpoint, seeks a Tenant Coordinator to support the management of a class-A office tower in Boston. You will serve as the first point of contact for the management office and Amenity Center, handling calls, coordinating schedules, and providing administrative support to the team.

Responsibilities include overseeing tenant billings, coordinating events with vendors, maintaining software, and assisting with move-ins/outs.