Tenant Experience & Admin Coordinator – Office Tower

Rockpoint Group/Rockhill Management; Boston (MA); On-site; USD 60,000 - 68,000; Full time

Benefits offered by this job

None

Job summary

Rockhill Management, L.L.C. is hiring a Tenant Coordinator to support the management of a class-A office tower in Boston, reporting to the Property Manager. You will handle the management office front line, tenant communications, and daily administrative tasks.

The role includes overseeing tenant billings, coordinating events, move-ins/outs, and ensuring invoices are processed promptly. A strong focus on service, organization, and discretion is expected.

Qualifications

• Experience in commercial real estate/property management preferred.
• Excellent written and oral communication skills.
• Ability to use discretion and maintain professionalism.
• Strong critical thinking ability.
• Customer service oriented mindset.
• Superb organizational skills with multi-tasking and prioritization.

Responsibilities

• Act as first point of contact for management office and Amenity Center.
• Answer and direct calls to the management office.
• Provide administrative support to management staff and engineers.
• Oversee and calculate tenant billings including utilities and service requests.
• Coordinate tenant and outside group events with vendors and room setups.
• Communicate with tenants and vendors.
• Maintain online work order and visitor entry software.
• Coordinate tenant move-ins and move-outs, including loading dock reservations.
• Maintain documentation for Certificates of Insurance for tenants and vendors.
• Code and process invoices in a timely manner.
• Review tenant requests daily and assist staff in issue resolution.
• Schedule contractor work and communicate impact to tenants.
• Provide daily project activity reports to security.
• Manage Amenity Center reservations and furnish supplies.
• Coordinate Fitness Center activities with the fitness manager.
• Other related duties as needed.

Skills

Communication skills

Discretion

Professionalism

Critical thinking

Customer service

Organization

Tools

None

Job description

Rockhill Management, L.L.C. is hiring a Tenant Coordinator to support the management of a class-A office tower in Boston, reporting to the Property Manager. You will handle the management office front line, tenant communications, and daily administrative tasks.

The role includes overseeing tenant billings, coordinating events, move-ins/outs, and ensuring invoices are processed promptly. A strong focus on service, organization, and discretion is expected.