Tenant Coordinator - Rockhill

Rockpoint Group/Rockhill Management; Boston (MA); On-site; USD 60,000 - 68,000; Full time

Benefits offered by this job

None

Job summary

Rockhill Management, L.L.C. is hiring a Tenant Coordinator to support the management of a class-A office tower in Boston, reporting to the Property Manager. You will handle the management office front line, tenant communications, and daily administrative tasks.

The role includes overseeing tenant billings, coordinating events, move-ins/outs, and ensuring invoices are processed promptly. A strong focus on service, organization, and discretion is expected.

Qualifications

• Experience in commercial real estate/property management preferred.
• Excellent written and oral communication skills.
• Ability to use discretion and maintain professionalism.
• Strong critical thinking ability.
• Customer service oriented mindset.
• Superb organizational skills with multi-tasking and prioritization.

Responsibilities

• Act as first point of contact for management office and Amenity Center.
• Answer and direct calls to the management office.
• Provide administrative support to management staff and engineers.
• Oversee and calculate tenant billings including utilities and service requests.
• Coordinate tenant and outside group events with vendors and room setups.
• Communicate with tenants and vendors.
• Maintain online work order and visitor entry software.
• Coordinate tenant move-ins and move-outs, including loading dock reservations.
• Maintain documentation for Certificates of Insurance for tenants and vendors.
• Code and process invoices in a timely manner.
• Review tenant requests daily and assist staff in issue resolution.
• Schedule contractor work and communicate impact to tenants.
• Provide daily project activity reports to security.
• Manage Amenity Center reservations and furnish supplies.
• Coordinate Fitness Center activities with the fitness manager.
• Other related duties as needed.

Skills

Communication skills

Discretion

Professionalism

Critical thinking

Customer service

Organization

Tools

None

Job description

TENANT COORDINATOR

Firm Profile

Rockhill Management, L.L.C. (“Rockhill”), an affiliate of Rockpoint, is a dedicated property services management company that serves commercial and residential properties in select markets throughout the United States. Rockhill employs a responsive, tailored approach and the most current technologies to property and relationship management in order to deliver customized service, premium amenities, and intentional communities across Rockpoint’s portfolio. Since inception, Rockhill has provided property management, project management, and other services to properties representing approximately 62 million square feet.

Position Overview

Rockhill Management, L.L.C. (“Rockhill”) is searching for a Tenant Coordinator to support the management of a class-A office tower. This role reports to the Property Manager.

Responsibilities

• Act as first point of contact for management office and Amenity Center
• Answer and direct all calls coming into the management office’s main line
• Provide direct administrative support to management staff and engineers including ordering supplies, maintaining files, producing and distributing forms, etc.
• Oversee and calculate all tenant billings including utilities, work orders, purchases, and miscellaneous service requests
• Coordinate building, tenant, and outside user group events, working with vendors and facilitating room setups, catering orders, and other event details
• Communicate with building tenants and vendors
• Maintain online work order and visitor entry software
• Coordinate tenant move-ins and move-outs, including loading dock and freight reservations
• Maintain proper documentation for Certificates of Insurance for both tenants and vendors
• Ensure all invoices for the property are coded and processed in a timely manner
• Conduct daily review of tenant requests, working with building staff to resolve issues in a timely manner
• Assist with scheduling contractor work throughout the building and accurately communicate impact to tenants
• Maintain and provide daily project activity reports to security team
• Manage reservations for Amenity Center and order supplies as needed
• Coordinate Fitness Center activities as needed and in conjunction with fitness manager.
  
• Other related duties as needed

Qualifications

• Experience in commercial real estate/property management preferred
• Excellent written and oral communication skills
• Ability to use discretion and a high level of professionalism
• Critical thinking
• Customer service oriented
• Must possess superb organizational skills with the ability to multi-task and prioritize duties

Location

The position is based in Boston, MA.

Annual Salary Range

The annual salary for this role is expected to be in the range of $60,000 - $68,000 and is determined by several factors, including but not limited to, experience, education, and expertise.

Rockhill Management, L.L.C is an equal employment opportunity employer. All employment decisions and personnel actions at Rockhill are administered without regard to race, color, religion, creed, national origin, ancestry, gender, age, disability, sexual orientation, gender identity and expression, genetic information, veteran status, military service, or any other category or class protected by federal, state, or local laws. Rockhill is committed to diversity in its most inclusive sense