Tenant Experience & Building Operations Coordinator

Balashine Properties; Center Square (PA); On-site; USD 42,000 - 64,000; Full time

Job summary

Balashine Properties seeks a Tenant Services Coordinator to manage communications with tenants, vendors and building staff on a wide range of issues.

You will handle administrative tasks for daily property operations and provide project support to the Property Manager, coordinating events and maintaining filing systems. Proficiency in MS Office and strong customer service are essential for success.

Qualifications

• Property Management/Construction/Real Estate background highly recommended.
• Minimum 2 year customer service experience.
• Proactive thinker, positive team player.
• Able to work with minimum supervision.
• Knowledge of MS Office (Word, Excel, Outlook, Publisher, Power Point).

Responsibilities

• Handle all incoming calls and service requests to management office and maintain daily relationships with tenants, vendors and building staff.
• Coordinate tenant requests and ensure proper billings and follow through.
• Schedule and coordinate tenant appreciation events and building events.
• Effectively use work order system to measure property performance including verifying billed to tenant charges, and updating unit pricing for additional charges.
• Manage conference center schedule.
• Track and maintain all Certificates of Insurance for both Tenants and Vendors.
• Organization & monitoring of electronic filing: AP, AR, Lease files, General Files, Service agreements
• Assist PM with projects as requested
• Communicate with engineering, day porter or vendors as needed for proper building operations
• Develop, update, and distribute tenant handbook
• Assist with new tenant move ins: distribute tenant forms, order signage, make lease file and coordinate move in time.

Skills

Customer service experience

Proactive thinker

Team player

Independent worker

MS Office

Tools

MS Office

Job description

Balashine Properties seeks a Tenant Services Coordinator to manage communications with tenants, vendors and building staff on a wide range of issues.

You will handle administrative tasks for daily property operations and provide project support to the Property Manager, coordinating events and maintaining filing systems. Proficiency in MS Office and strong customer service are essential for success.