Tenant Services Coordinator

Balashine Properties; Center Square (PA); On-site; USD 42,000 - 64,000; Full time

Job summary

Balashine Properties seeks a Tenant Services Coordinator to manage communications with tenants, vendors and building staff on a wide range of issues.

You will handle administrative tasks for daily property operations and provide project support to the Property Manager, coordinating events and maintaining filing systems. Proficiency in MS Office and strong customer service are essential for success.

Qualifications

• Property Management/Construction/Real Estate background highly recommended.
• Minimum 2 year customer service experience.
• Proactive thinker, positive team player.
• Able to work with minimum supervision.
• Knowledge of MS Office (Word, Excel, Outlook, Publisher, Power Point).

Responsibilities

• Handle all incoming calls and service requests to management office and maintain daily relationships with tenants, vendors and building staff.
• Coordinate tenant requests and ensure proper billings and follow through.
• Schedule and coordinate tenant appreciation events and building events.
• Effectively use work order system to measure property performance including verifying billed to tenant charges, and updating unit pricing for additional charges.
• Manage conference center schedule.
• Track and maintain all Certificates of Insurance for both Tenants and Vendors.
• Organization & monitoring of electronic filing: AP, AR, Lease files, General Files, Service agreements
• Assist PM with projects as requested
• Communicate with engineering, day porter or vendors as needed for proper building operations
• Develop, update, and distribute tenant handbook
• Assist with new tenant move ins: distribute tenant forms, order signage, make lease file and coordinate move in time.

Skills

Customer service experience

Proactive thinker

Team player

Independent worker

MS Office

Tools

MS Office

Job description

As a Tenant Services Coordinator with Balashine Properties, you will be responsible for communication and coordination with tenants, vendors and building staff onsite on a wide range of building issues; administrative functions relating to the daily operation of the property; and, administrative and project support to the Property Manager.

• Handle all incoming calls and service requests to management office and maintain daily relationships with tenants, vendors and building staff.
• Coordinate tenant requests and ensure proper billings and follow through.
• Schedule and coordinate tenant appreciation events and building events.
• Effectively use work order system to measure property performance including verifying billed to tenant charges, and updating unit pricing for additional charges.
• Manage conference center schedule.
• Track and maintain all Certificates of Insurance for both Tenants and Vendors.
• Organization & monitoring of electronic filing: AP, AR, Lease files, General Files, Service agreements
• Assist PM with projects as requested
• Communicate with engineering, day porter or vendors as needed for proper building operations
• Develop, update, and distribute tenant handbook
• Assist with new tenant move ins: distribute tenant forms, order signage, make lease file and coordinate move in time.

QUALIFICATIONS

Property Management/Construction/Real Estate background highly recommended.

Minimum 2 year customer service experience

Proactive thinker, positive team player

Able to work with minimum supervision

Knowledge of MS Office (Word, Excel, Outlook, Publisher, Power Point)

EEO STATEMENT & DISCLAIMER

Equal Opportunity Employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic or status. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.