Tenancy Compliance & Hearing Specialist

City of New York; New York (NY); On-site; USD 45,000 - 74,000; Full time

Benefits offered by this job

Medical coverage plans

Deferred compensation plans

Defined pension plan

Job summary

City of New York is seeking Housing Assistants for the Administrative Hearing Division to manage high volumes of termination of tenancy cases arising from various tenancy breaches. Responsibilities include handling proceedings, scheduling, and coordinating with property management while ensuring confidentiality in NYCHA proceedings.

Minimum qualifications include a degree or equivalent experience, with preferred skills in Siebel, Excel, and detailed knowledge of NYCHA processes.

Qualifications

• A baccalaureate degree from an accredited college; or an associate degree or sixty semester credits with one year housing management experience; or a four-year high school diploma and three years of relevant experience; or an equivalent combination.
• Knowledge of NYCHA procedures and tenancy management processes is preferred.
• Proficiency in Siebel and Excel is highly desirable for data tracking and reporting.

Responsibilities

• Act on requests from Property Management to advance Termination of Tenancy cases.
• Maintain a full schedule and conduct tenant conferences in person and virtually.
• Negotiate stipulations of probation or settlement.
• Prepare charges, notices of hearing, and calendaring.
• Perform data entry into department databases and update Siebel with hearing dates.
• Conduct outreach to Property Management for case reviews including rent adjustments.
• Obtain tenant compliance and refer cases for hearing.
• Prepare and review evidence files for hearings.
• Perform case tracking, filing, and general administrative duties.

Skills

Siebel Database

Excel

Termination of Tenancy Procedures

CRD processes

Annual Review Calculations

Strong writing

Excellent communication

Time management

Team player

Education

Baccalaureate degree

Associate degree + 1 year housing management experience

High school diploma + 3 years housing management experience

Equivalent combination of education and experience

Tools

Siebel Database

Excel

Job description

City of New York is seeking Housing Assistants for the Administrative Hearing Division to manage high volumes of termination of tenancy cases arising from various tenancy breaches. Responsibilities include handling proceedings, scheduling, and coordinating with property management while ensuring confidentiality in NYCHA proceedings.

Minimum qualifications include a degree or equivalent experience, with preferred skills in Siebel, Excel, and detailed knowledge of NYCHA processes.