Housing Case Coordinator – Tenancy & Hearings

Nyc-Housing-Authority; New York (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical coverage plans

Deferred compensation plans

NYCERS pension benefits

Job summary

New York City Housing Authority (NYCHA) is seeking Housing Assistants to manage a high-volume caseload of termination of tenancy cases. You will conduct tenant conferences, advance cases, and ensure compliance with NYCHA rules.

Position requires a degree or equivalent experience, strong communication, and proficiency with Siebel and Excel. The role involves data entry, hearing preparation, and coordinating with property management.

Qualifications

• Bachelor’s degree or equivalent mix of education and housing experience.
• Experience in housing management and tenancy procedures.
• Proficiency with Siebel/CRM systems and Excel.
• Strong writing and communication skills.

Responsibilities

• Advance termination of tenancy cases for noncompliance with lease obligations.
• Maintain full schedule and conduct conferences with tenants (virtual and in person).
• Negotiate stipulations to ensure compliance with NYCHA rules.
• Prepare hearing notices, charges, and calendaring.
• Data entry into law department databases and Siebel updates.
• Outreach to property management for case reviews and rent adjustments.
• Achieve tenant compliance and refer cases for hearing.
• Prepare and review evidence files for hearings.

Skills

Siebel Database

Excel

NYCHA procedures

Communication

Time management

Team player

Education

Bachelor's degree

Associate degree or 60 credits + 1 year housing experience

High school diploma + 3 years housing experience

Tools

Siebel

Excel

Job description

New York City Housing Authority (NYCHA) is seeking Housing Assistants to manage a high-volume caseload of termination of tenancy cases. You will conduct tenant conferences, advance cases, and ensure compliance with NYCHA rules.

Position requires a degree or equivalent experience, strong communication, and proficiency with Siebel and Excel. The role involves data entry, hearing preparation, and coordinating with property management.