HOUSING ASSISTANT (HA)

City of New York; New York (NY); On-site; USD 45,000 - 74,000; Full time

Benefits offered by this job

Medical coverage plans

Deferred compensation plans

Defined pension plan

Job summary

City of New York is seeking Housing Assistants for the Administrative Hearing Division to manage high volumes of termination of tenancy cases arising from various tenancy breaches. Responsibilities include handling proceedings, scheduling, and coordinating with property management while ensuring confidentiality in NYCHA proceedings.

Minimum qualifications include a degree or equivalent experience, with preferred skills in Siebel, Excel, and detailed knowledge of NYCHA processes.

Qualifications

• A baccalaureate degree from an accredited college; or an associate degree or sixty semester credits with one year housing management experience; or a four-year high school diploma and three years of relevant experience; or an equivalent combination.
• Knowledge of NYCHA procedures and tenancy management processes is preferred.
• Proficiency in Siebel and Excel is highly desirable for data tracking and reporting.

Responsibilities

• Act on requests from Property Management to advance Termination of Tenancy cases.
• Maintain a full schedule and conduct tenant conferences in person and virtually.
• Negotiate stipulations of probation or settlement.
• Prepare charges, notices of hearing, and calendaring.
• Perform data entry into department databases and update Siebel with hearing dates.
• Conduct outreach to Property Management for case reviews including rent adjustments.
• Obtain tenant compliance and refer cases for hearing.
• Prepare and review evidence files for hearings.
• Perform case tracking, filing, and general administrative duties.

Skills

Siebel Database

Excel

Termination of Tenancy Procedures

CRD processes

Annual Review Calculations

Strong writing

Excellent communication

Time management

Team player

Education

Baccalaureate degree

Associate degree + 1 year housing management experience

High school diploma + 3 years housing management experience

Equivalent combination of education and experience

Tools

Siebel Database

Excel

Job description

Housing Assistants in the Administrative Hearing Division handle a high-volume caseload of termination of tenancy cases stemming from Non-Verifiable Income, Chronic Rent Delinquency and/or other breaches.

Responsibilities Include, But Are Not Limited To The Following

• Act on requests from Property Management to advance Termination of Tenancy cases against tenants who have failed to file annual affidavits of income, failed to permit apartment inspections, and other tenancy obligations.
• Maintain a full schedule, meeting with tenants each day conducting virtual and in person conferences at Office of Impartial Hearings located 803 Atlantic Avenue leading to administrative hearings.
• Negotiate stipulations of probation and/or settlement ensuring compliance with NYCHA rules and regulations.
• Prepare specifications of charges, notices of hearing and calendaring cases.
• Perform data entry into the Law Department databases.
• Update the Siebel database with hearing dates.
• Perform outreach to Property Management for case review including rent adjustments, interim changes, grievances, family service referrals for compliance.
• Obtain compliance from tenants on outstanding violations of lease obligations.
• Refer cases for hearing.
• Prepare and review evidence files for matters that will go before the Impartial Hearing Officer.
• Perform case tracking, data entry, filing and administrative duties related to case maintenance.

Note: Employees are required to maintain confidentiality in all NYCHA proceedings.

Additional Information

• INTERAGENCY TRANSFERS INTO NYCHA OF THOSE PERMANENT IN TITLE ARE NOT PERMITTED IN THE FACE OF AN ACTIVE AND VIABLE NYCHA PROMOTION LIST OR PREFERRED LIST FOR THE SAME TITLE.
• Due to the existence of a civil service list, candidates must have permanent civil service status in the title of Housing Assistant to be considered.
• For NYCHA employees: this position is open on a direct transfer (lateral) basis only. It is not open as a promotional opportunity.
• NYCHA employees applying for transfer opportunity must have served a period of one year at current location and in current title and level (if applicable).

NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees Retirement System (NYCERS).

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program.

https://bit.ly/55aProgram

Please read this posting carefully to make certain you meet the qualification requirements before applying to this position.

HOUSING ASSISTANT (HA) - 80201

Minimum Qualifications

A baccalaureate degree from an accredited college; or

An associate degree or sixty semester credits from an accredited college and one year of satisfactory full-time experience in housing management at a development or developments containing at least 150 apartments, performing any one or a combination of the following duties: interviewing applicants; determining eligibility; gathering and evaluating information to resolve complaints; collecting rents; and/or resolving tenant-related problems; or

A four-year high school diploma or its educational equivalent, and three years of satisfactory full-time experience as described in “1” above; or

A satisfactory equivalent combination of education and experience as described in “1” or “2” above. Undergraduate college credit may be substituted for experience on the basis of 30 semester credits from an accredited college for one year of satisfactory full-time experience. However, all candidates must have a four-year high school diploma, or its educational equivalent.

Preferred Skills

• Extensive knowledge in the Siebel Database, Excel, and NYCHA’s Termination of Tenancy Procedures.
• Knowledge of CRD and the preparation of Chronic Delinquency Specification of Charges.
• Knowledge of the Annual Review Process and the completion of Annual Review/Rent Calculations.
• Excellent communication skills with team members and external parties along with great writing skills.
• Well organized.
• Team player.
• Great time management skills.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

NYCHA has no residency requirements.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

, $45,435.00 – $73,638.00