HOUSING ASSISTANT (HA)

Nyc-Housing-Authority; New York (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical coverage plans

Deferred compensation plans

NYCERS pension benefits

Job summary

New York City Housing Authority (NYCHA) is seeking Housing Assistants to manage a high-volume caseload of termination of tenancy cases. You will conduct tenant conferences, advance cases, and ensure compliance with NYCHA rules.

Position requires a degree or equivalent experience, strong communication, and proficiency with Siebel and Excel. The role involves data entry, hearing preparation, and coordinating with property management.

Qualifications

• Bachelor’s degree or equivalent mix of education and housing experience.
• Experience in housing management and tenancy procedures.
• Proficiency with Siebel/CRM systems and Excel.
• Strong writing and communication skills.

Responsibilities

• Advance termination of tenancy cases for noncompliance with lease obligations.
• Maintain full schedule and conduct conferences with tenants (virtual and in person).
• Negotiate stipulations to ensure compliance with NYCHA rules.
• Prepare hearing notices, charges, and calendaring.
• Data entry into law department databases and Siebel updates.
• Outreach to property management for case reviews and rent adjustments.
• Achieve tenant compliance and refer cases for hearing.
• Prepare and review evidence files for hearings.

Skills

Siebel Database

Excel

NYCHA procedures

Communication

Time management

Team player

Education

Bachelor's degree

Associate degree or 60 credits + 1 year housing experience

High school diploma + 3 years housing experience

Tools

Siebel

Excel

Job description

Housing Assistants in the Administrative Hearing Division handle a high-volume caseload of termination of tenancy cases stemming from Non-Verifiable Income, Chronic Rent Delinquency and/or other breaches.

Responsibilities include, but are not limited to the following:

• Act on requests from Property Management to advance Termination of Tenancy cases against tenants who have failed to file annual affidavits of income, failed to permit apartment inspections, and other tenancy obligations.
• Maintain a full schedule, meeting with tenants each day conducting virtual and in person conferences at Office of Impartial Hearings located 803 Atlantic Avenue leading to administrative hearings.
• Negotiate stipulations of probation and/or settlement ensuring compliance with NYCHA rules and regulations.
• Prepare specifications of charges, notices of hearing and calendaring cases.
• Perform data entry into the Law Department databases.
• Update the Siebel database with hearing dates.
• Perform outreach to Property Management for case review including rent adjustments, interim changes, grievances, family service referrals for compliance.
• Obtain compliance from tenants on outstanding violations of lease obligations.
• Refer cases for hearing.
• Prepare and review evidence files for matters that will go before the Impartial Hearing Officer.
• Perform case tracking, data entry, filing and administrative duties related to case maintenance.

Note: Employees are required to maintain confidentiality in all NYCHA proceedings.

Additional Information

NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees Retirement System (NYCERS).

HOUSING ASSISTANT (HA) - 80201

Minimum Qualifications

• A baccalaureate degree from an accredited college; or
• An associate degree or sixty semester credits from an accredited college and one year of satisfactory full-time experience in housing management at a development or developments containing at least 150 apartments, performing any one or a combination of the following duties: interviewing applicants; determining eligibility; gathering and evaluating information to resolve complaints; collecting rents; and/or resolving tenant-related problems; or
• A four-year high school diploma or its educational equivalent, and three years of satisfactory full-time experience as described in "1" above; or
• A satisfactory equivalent combination of education and experience as described in "1" or "2" above. Undergraduate college credit may be substituted for experience on the basis of 30 semester credits from an accredited college for one year of satisfactory full-time experience. However, all candidates must have a four-year high school diploma, or its educational equivalent.

Preferred Skills

• Extensive knowledge in the Siebel Database, Excel, and NYCHA’s Termination of Tenancy Procedures.
• Knowledge of CRD and the preparation of Chronic Delinquency Specification of Charges.
• Knowledge of the Annual Review Process and the completion of Annual Review/Rent Calculations.
• Excellent communication skills with team members and external parties along with great writing skills.
• Well organized.
• Team player.
• Great time management skills.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

NYCHA has no residency requirements.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.