Temporary Remote Hurricane Support Agent

Talentify; Town of Florida (NY); Hybrid; USD 21,000 - 30,000; Part time

Job summary

MCI is seeking Contact Center Agents for temporary disaster-relief support from a remote location in the United States. This open temporary role runs during hurricane-related needs with shifts 8:00 AM–2:00 PM and 2:00 PM–8:00 PM ET.

Training and pre-employment questions are completed via the company careers page. As an agent you will handle service inquiries, learn standard responses, and deliver compassionate, efficient support to customers during challenging times.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating systems.

Responsibilities

• Assist customers with service inquiries.
• Learn the common requests and solutions.
• Improve the customer’s experience.
• Utilize our service techniques and systems.
• Escalate customer dissatisfaction to proper channels.

Skills

Communication

Typing

Microsoft Office

Customer focus

Team player

Education

High school diploma

Tools

Excel

PowerPoint

Word

Outlook

Windows OS

Job description

MCI is seeking Contact Center Agents for temporary disaster-relief support from a remote location in the United States. This open temporary role runs during hurricane-related needs with shifts 8:00 AM–2:00 PM and 2:00 PM–8:00 PM ET.

Training and pre-employment questions are completed via the company careers page. As an agent you will handle service inquiries, learn standard responses, and deliver compassionate, efficient support to customers during challenging times.