Remote Hurricane Disaster Relief Agent (Temporary)

MCI; Wyoming (OH); On-site; USD 19,000 - 26,000; Part time

Benefits offered by this job

Paid Training

Career growth opportunities

PTO and holidays

Job summary

MCI is seeking remote Hurricane Relief Agents to assist customers during disaster response periods. The role operates from 8:00 AM–8:00 PM ET with two shift options and email/text-based onboarding as needed. You will handle service inquiries, learn common requests, and improve customer experiences using our systems.

Training is provided, and the job emphasizes reliability and teamwork. Ideal candidates are energetic, motivated, and able to multi-task in a fast-paced environment.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating systems.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow up on customer issues.
• An aptitude for conflict resolution, problem solving, and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused, and self-manage.
• Strong team orientation and customer focus.
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

Responsibilities

• Assist customers with service inquiries.
• Learn the common requests and solutions.
• Improve the customer’s experience.
• Utilize our service techniques and systems.
• Escalate customer dissatisfaction to proper channels.

Skills

Customer service oriented

Excellent communication

Typing 20+ wpm

Multi-tasking

Team orientation

Problem solving

Conflict resolution

Self-management

Interpersonal skills

Employee reliability

Education

High school diploma or equivalent

Tools

Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Windows operating systems

Job description

MCI is seeking remote Hurricane Relief Agents to assist customers during disaster response periods. The role operates from 8:00 AM–8:00 PM ET with two shift options and email/text-based onboarding as needed. You will handle service inquiries, learn common requests, and improve customer experiences using our systems.

Training is provided, and the job emphasizes reliability and teamwork. Ideal candidates are energetic, motivated, and able to multi-task in a fast-paced environment.