Remote Disaster Assistance Specialist

The Midtown Group; United States; Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Equipment provided

Job summary

The Midtown Group is offering a Remote Call Center Customer Service role focused on federal disaster assistance. You will handle inbound and outbound calls, verify information, and guide applicants through the process in a remote setting.

Candidates must be a U.S. citizen, flexible to full-time shifts, and able to begin training within 24–48 hours after clear background checks. Equipment is provided and work is project-based. This position is remote across the United States.

Qualifications

• Experience in call center or high-volume customer service.
• Excellent verbal and written communication.
• Ability to work independently in a remote setting.

Responsibilities

• Respond to inbound and outbound calls from disaster assistance applicants.
• Follow scripts to gather and verify applicant information.
• Enter data accurately into federal Windows-based databases and provide referrals.

Skills

Customer service

Call center

Data entry

Typing

Microsoft Windows

Written communication

Tools

CRM systems

Job description

The Midtown Group is offering a Remote Call Center Customer Service role focused on federal disaster assistance. You will handle inbound and outbound calls, verify information, and guide applicants through the process in a remote setting.

Candidates must be a U.S. citizen, flexible to full-time shifts, and able to begin training within 24–48 hours after clear background checks. Equipment is provided and work is project-based. This position is remote across the United States.