Temporary Remote Bilingual Call Center Agent – Canada

Carters; Atlanta (GA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Equipment provided

Employee discount

Job summary

Carter's is seeking a Temporary Call Center Universal Agent to serve customers nationwide from a fully remote location. The role requires bilingual English and French Canadian communication, and a focus on delivering top-tier customer service while driving sales opportunities.

You will work a schedule that includes weekends and holidays as defined by management, with equipment provided for home use. Candidates should have at least 6 months of customer service experience and be comfortable

Qualifications

• 6+ months of customer service experience.
• Ability to communicate effectively in English and French.
• Ability to work independently with minimal supervision.

Responsibilities

• Identify and resolve customer inquiries via phone, email, and chat.
• Demonstrate strong customer service and sales skills to upsell Carter's products.
• Document interactions and maintain accurate customer data in Center systems.
• Escalate issues to a supervisor when needed to ensure resolution.

Skills

Customer service

English-French

Sales skills

Job description

Carter's is seeking a Temporary Call Center Universal Agent to serve customers nationwide from a fully remote location. The role requires bilingual English and French Canadian communication, and a focus on delivering top-tier customer service while driving sales opportunities.

You will work a schedule that includes weekends and holidays as defined by management, with equipment provided for home use. Candidates should have at least 6 months of customer service experience and be comfortable