Bilingual Travel Support Agent – Hybrid Role

Transat AT; United States; Hybrid; USD 17,000 - 19,000; Full time

Benefits offered by this job

Hybrid position

Travel benefits

Vacation 3 weeks

Insurance & RRSP

Travel privileges

Referral program

Job summary

Transat AT in Montreal (Canada) is seeking a customer service agent to answer calls from customers and travel agents, promote products, assist with website navigation, and deliver exceptional service. The role includes a hybrid work arrangement, training, and in-office presence during onboarding.

The position requires 1+ year in a call center, bilingual French/English, and flexibility in shifts. Travel industry experience is a plus, with travel benefits and comprehensive benefits offered.

Qualifications

• Comfortable working with various computer tools and systems.
• Day shift: Flexible schedule of 37.5 hours/week, available 7 days a week, with potential shifts between 7 a.m. and 9 p.m., depending on your preferences, availability, and seniority.
• Recognized for your excellence in customer service.
• Minimum of one year of experience in a call center.
• Experience in the travel industry is an asset.
• Knowledge of Spanish or Portuguese is considered an asset.
• A good knowledge of French is required for positions in Quebec.

Responsibilities

• Be the voice of Transat by answering incoming calls from customers and travel agents (reservations, flight changes, etc.);
• Promote our products: seat selection, baggage, special services, insurance, etc.
• Help customers navigate our websites;
• Provide exceptional service, demonstrating attentiveness, empathy, and professionalism.

Skills

Bilingual (French and English)

Customer service excellence

Tools

CRM systems

Job description

Transat AT in Montreal (Canada) is seeking a customer service agent to answer calls from customers and travel agents, promote products, assist with website navigation, and deliver exceptional service. The role includes a hybrid work arrangement, training, and in-office presence during onboarding.

The position requires 1+ year in a call center, bilingual French/English, and flexibility in shifts. Travel industry experience is a plus, with travel benefits and comprehensive benefits offered.