Remote Call Center Associate - Bilingual Support

Tailored Brands, Inc.; Northern (KY); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Healthcare

401k match

Life insurance

Disability insurance

Paid time off

Wellbeing program

Commuter benefits

Adoption assistance

Education assistance

Legal services

Merchandise discounts

Job summary

Tailored Brands, Inc. seeks a Call Center Representative for a remote position within the United States. You will respond to customer calls, provide solutions, and document interactions to ensure quality service while following center procedures.

The role requires a high school diploma, 1–2 years in a customer-focused role, and bilingual ability (English plus French or Spanish is a plus). Proficiency in Microsoft Office is expected; strong communication and problem-solving skills are essential.

Qualifications

• High school diploma or equivalent required.
• 1–2 years' experience in a customer-focused role.
• Bilingual English/ French or English/ Spanish a plus.
• Professional communication skills in written and verbal form.
• Well-developed problem analysis skills.
• Ability to gather and summarize data and meet deadlines.
• Proficient use of Microsoft Office programs including Word, Excel, and Outlook.

Responsibilities

• Answer and respond to incoming calls with friendliness and professional etiquette.
• Resolve inquiries with appropriate responses and resolutions.
• Maintain up-to-date product knowledge, policies, and promotions.
• Communicate with customers and store employees accurately and promptly.
• Meet service levels, department goals, and quality voice of customer scores.
• Document all customer interactions in the CRM.
• Handle multiple tasks and systems with attention to detail.
• Additional duties as assigned.

Skills

Customer service

Active listening

Professional communication

Problem analysis

Data gathering

Attention to detail

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Tailored Brands, Inc. seeks a Call Center Representative for a remote position within the United States. You will respond to customer calls, provide solutions, and document interactions to ensure quality service while following center procedures.

The role requires a high school diploma, 1–2 years in a customer-focused role, and bilingual ability (English plus French or Spanish is a plus). Proficiency in Microsoft Office is expected; strong communication and problem-solving skills are essential.