Temporary Public Health Customer Service Specialist

State-of-Oklahoma; Oklahoma; On-site; USD 17,000 - 28,000; Part time

Job summary

Oklahoma State Department of Health in Wilburton, OK, is seeking a Customer Assistance Representative III to help customers at the county health department. You will collect demographics and billing information, answer phones, schedule appointments, perform data entry, and respond to inquiries.

The role requires at least one year of clerical office work and three years in customer service, or an equivalent combination.

Qualifications

• One year of clerical office experience plus three years of customer service experience.
• Ability to process Medicaid information and navigate related systems.
• Strong data entry, phone etiquette, and organizational skills.

Responsibilities

• Register clients and collect essential demographic and billing information.
• Answer phones, schedule appointments, and respond to inquiries.
• Enter billing data and verify information for accuracy.
• Access Medicaid eligibility via the web and assist with applications.
• Maintain and file program records and reports.

Skills

Customer service

Phone handling

Data entry

Education

One year clerical office experience

Three years customer service experience

Tools

Medicaid portal

Billing systems

Job description

Oklahoma State Department of Health in Wilburton, OK, is seeking a Customer Assistance Representative III to help customers at the county health department. You will collect demographics and billing information, answer phones, schedule appointments, perform data entry, and respond to inquiries.

The role requires at least one year of clerical office work and three years in customer service, or an equivalent combination.