Customer Assistance Representative III Temporary

okgov; Oklahoma; Presencial; USD 22.000 - 32.000; A tiempo parcial

Descripción de la vacante

The Oklahoma State Department of Health (OSDH) is seeking a Customer Assistance Representative III for a part-time temporary role at the Wilburton county health department. The position handles client registrations, billing data collection, appointment scheduling, and general public inquiries at the front desk.

The ideal candidate has clerical and customer service experience, with responsibilities including WIC processing, phone support, and data entry. Location: Wilburton, OK.

Formación

• One year of clerical office experience plus three years of customer service.
• Equivalent combination of education and experience may be substituted as described.

Responsabilidades

• Register clients and collect demographic and billing information.
• Answer phones, schedule appointments, data entry, and respond to inquiries.
• Process WIC benefits and coordinate with other departments.
• Access Medicaid eligibility online and verify coverage when needed.

Conocimientos

Customer service

Clerical work

Data entry

Educación

Thirty semester hours of college, including six in business or public administration

Descripción del empleo

Job Posting Title

Customer Assistance Representative III Temporary

Agency

340 OKLAHOMA STATE DEPARTMENT OF HEALTH

Supervisory Organization

340 District 9

Job Posting End Date

Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Full/Part-Time

Part time

Job Type

Temporary

Compensation

up to $19.71 per hour, based on education and experience

Why you'll love it here!

RESPECT. COLLABORATION. SERVICE. The Oklahoma State Department of Health (OSDH) is committed to leading Oklahoma to prosperity through health. Our mission is to protect and promote health, prevent disease and injury, and cultivate conditions by which Oklahomans can thrive. Check out why we are passionate about public health and believe it is the career for you!!!

Job Description

Location : 201 W Main St, Wilburton, OK 74578

Salary : up to $19.71 per hour, based on education and experience

Full Time /Part Time : Part Time

Work Schedule : Monday - Friday - 20 Hours a week

Position Description:

The CARS III Temp is responsible for helping customers seeking services and information at the county health department. This includes collecting all pertinent demographic and billing information from clients, answering phones, filing, appointment scheduling, data entry and responding to customer questions and needs.

Position Responsibilities /Essential Functions

• This position is the frontline for customer service and our clients. Is responsible for all client/patient registrations for the county health department.
• The position is also responsible for processing WIC benefits, answering telephones, working, and coordinating with other departments, collecting, and entering billing information, accepting, and documenting payments.
• Other tasks include light typing assignments, scheduling appointments, providing general information to the public, filing, and maintaining client records, filing and preparation of program reports.
• This position will access the Oklahoma Health Care Authority Medicaid on the Web daily to look up Medicaid eligibility for patients or completing the online application for new coverage or to reinstate expired coverage for families or individuals.
• Maintains a variety of records such as perpetual inventories of supplies and materials, and statements of expenditures; reconciles departmental records with central records; prepares correspondence, forms, and reports.
• Initiates and handles correspondence relating to a special field or program regarding agency or program rules, policies, procedures, or requirements.
• Performs a variety of sorting and filing tasks; answers the phone, takes messages, and disseminates information; opens, sorts, distributed, collects, and delivers mail; performs several tasks such as posting and recording data.
• Enters and retrieves information using personal computer or other data processing equipment and receives and reviews coded and uncoded source documents; proofs previously entered data and makes routine corrections.
• Examines, checks, and verifies reports and other documents for completeness, appropriateness, adequacy, and conformity to established requirements, and follows up on discrepancies.
• Receives or delivers materials and equipment.
• Being present at the office is an essential function of the job.
• Other duties as assigned.

Other Duties

• Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
• Works effectively in team environment, participating and assisting their peers.

Education and Experience

Education and Experience requirements at this level consist of one year of experience in clerical office work plus three years of experience in customer service, processing tax returns, bookkeeping or closely related work; or as a customer service representative plus three years of experience in customer service, processing tax returns, bookkeeping or closely related work; or an equivalent combination of education and experience, substituting thirty semester hours of college, including six semester hours in business or public administration for the required experience plus three years of experience in customer service, processing tax returns, bookkeeping or closely related work.

Valued Knowledge, Skills, and Abilities

Knowledge, Skills, and Abilities required at this level include knowledge of state laws and rules concerning the business operations of the agency; of accounting principles and practices; of v