Customer Assistance Representative III Temporary

340 OKLAHOMA STATE DEPARTMENT OF HEALTH; Wilburton (OK); On-site; USD 22,000 - 32,000; Part time

Job summary

The Oklahoma State Department of Health is seeking a part-time Customer Assistance Representative III for the Wilburton county location. The role involves handling customer interactions, collecting demographics and billing information, answering phones, scheduling appointments, data entry, and responding to inquiries.

Responsibilities include client registrations, processing benefits, payments, records maintenance, and assisting with Medicaid eligibility checks.

Qualifications

• One year of clerical office work experience.
• Plus three years of customer service, processing tax returns, bookkeeping or closely related work.
• Or experience as a customer service representative with three years in related work.

Responsibilities

• Register all client/patient registrations for the county health department.
• Process WIC benefits, answer telephones, schedule appointments, and enter billing information.
• Collect payments and document them.
• Maintain records, prepare reports.
• Access Medicaid eligibility via the Oklahoma Health Care Authority website daily.
• Sort and file, answer phones, handle mail.
• Enter and verify data, correct errors.
• Verify reports for completeness and follow up on discrepancies.
• Being present at the office is an essential function.

Job description

Customer Assistance Representative III - Temporary Agency

Location: 201 W Main St, Wilburton, OK 74578

Salary: up to $19.71 per hour, based on education and experience

Full Time /Part Time: Part Time

Work Schedule: Monday – Friday - 20 Hours a week

Position Description

The CARS III Temp is responsible for helping customers seeking services and information at the county health department. This includes collecting all pertinent demographic and billing information from clients, answering phones, filing, appointment scheduling, data entry and responding to customer questions and needs.

Position Responsibilities /Essential Functions

• Is responsible for all client/patient registrations for the county health department.


• The position is also responsible for processing WIC benefits, answering telephones, working, and coordinating with other departments, collecting, and entering billing information, accepting, and documenting payments.


• Other tasks include light typing assignments, scheduling appointments, providing general information to the public, filing, and maintaining client records, filing and preparation of program reports.


• This position will access the Oklahoma Health Care Authority Medicaid on the Web daily to look up Medicaid eligibility for patients or completing the online application for new coverage or to reinstate expired coverage for families or individuals.


• Maintains a variety of records such as perpetual inventories of supplies and materials, and statements of expenditures; reconciles departmental records with central records; prepares correspondence, forms, and reports.


• Initiates and handles correspondence relating to a special field or program regarding agency or program rules, policies, procedures, or requirements.


• Performs a variety of sorting and filing tasks; answers the phone, takes messages, and disseminates information; opens, sorts, distributes, collects, and delivers mail; performs several tasks such as posting and recording data.


• Enters and retrieves information using personal computer or other data processing equipment and receives and reviews coded and uncoded source documents; proofs previously entered data and makes routine corrections.


• Examines, checks, and verifies reports and other documents for completeness, appropriateness, adequacy, and conformity to established requirements, and follows up on discrepancies.


• Receives or delivers materials and equipment.


• Being present at the office is an essential function of the job.


• Other duties as assigned.


• Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.


• Works effectively in team environment, participating and assisting their peers.

Education and Experience

Education and Experience requirements at this level consist of one year of experience in clerical office work plus three years of experience in customer service, processing tax returns, bookkeeping or closely related work; or as a customer service representative plus three years of experience in customer service, processing tax returns, bookkeeping or closely related work; or an equivalent combination of education and experience, substituting thirty semester hours of college, including six semester hours in business or public administration for the required experience plus three years of experience in customer service, processing tax returns, bookkeeping or closely related work.

Valued Knowledge, Skills, and Abilities

• Knowledge of state laws and rules concerning the business operations of the agency;


• Knowledge of accounting principles and practices;


• Knowledge of various types of business organizations;


• Knowledge of office practices;


• Knowledge of business arithmetic;


• Knowledge of methods and techniques for conducting research;


• Knowledge of training principles and techniques;


• Knowledge of supervisory principles and practices.

Physical Demands and Work Environment

Work is typically performed in an office setting with climate-controlled settings and exposure to moderate noise levels. While performing the duties of the job, employees are required to talk, stand, walk, and reach with hands and arms. This position requires long periods of sitting and daily use of computers and phones. Employees must be willing to complete all job-related travel associated with this position. Being present at the office is an essential function of the job.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.

Industries

Government Administration

Worker Size

10,001+ Employees

Headquarters

Oklahoma City, Oklahoma

Additional Opportunities

Utilizing the Office of Veterans Placement provides eligible veterans additional services and interview opportunities for State of Oklahoma employment.