Temporary Parking & Transportation Supervisor

Florida International University; Miami (FL); On-site; USD 28,000 - 30,000; Full time

Job summary

Florida International University is seeking a Temporary Supervisor in the Parking and Transportation Department to lead in-office customer service operations and oversee daily activities. This role reports to department supervisors and supports training, scheduling, and performance initiatives.

Key duties include resolving issues, monitoring metrics, and coordinating cross-team efforts to maintain efficient transportation services.

Qualifications

• High School Diploma or GED with 2 years of experience.
• Equivalent combination of education and experience will be considered.
• Minimum of 2 years in customer service.
• Strong leadership and ability to motivate a team.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and meet deadlines.
• Knowledge of parking and transportation operations is a plus.
• Proficient with Microsoft Office.
• Ability to work evenings and weekends as needed.

Responsibilities

• Supervises customer service operations and ensures high-quality interactions with customers during in-office operations.
• Provides oversight across all operations to ensure smooth, efficient, and effective execution.
• Assists in the development of employee tasks, schedules, and training programs for customer service and operational teams.
• Effectively resolves customer and operational issues, providing recommendations and strategies to enhance team performance and operational success.
• Monitors performance metrics and operational workflows to identify areas for improvement and ensure continuous optimization of services.
• Collaborates with other department supervisors to coordinate efforts and align strategies, ensuring consistency across all operations

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Florida International University is seeking a Temporary Supervisor in the Parking and Transportation Department to lead in-office customer service operations and oversee daily activities. This role reports to department supervisors and supports training, scheduling, and performance initiatives.

Key duties include resolving issues, monitoring metrics, and coordinating cross-team efforts to maintain efficient transportation services.