Temporary Supervisor

Florida International University; Miami (FL); Presencial; USD 28.000 - 30.000; Jornada completa

Descripción de la vacante

Florida International University is seeking a Temporary Supervisor in the Parking and Transportation Department to lead in-office customer service operations and oversee daily activities. This role reports to department supervisors and supports training, scheduling, and performance initiatives.

Key duties include resolving issues, monitoring metrics, and coordinating cross-team efforts to maintain efficient transportation services.

Formación

• High School Diploma or GED with 2 years of experience.
• Equivalent combination of education and experience will be considered.
• Minimum of 2 years in customer service.
• Strong leadership and ability to motivate a team.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and meet deadlines.
• Knowledge of parking and transportation operations is a plus.
• Proficient with Microsoft Office.
• Ability to work evenings and weekends as needed.

Responsabilidades

• Supervises customer service operations and ensures high-quality interactions with customers during in-office operations.
• Provides oversight across all operations to ensure smooth, efficient, and effective execution.
• Assists in the development of employee tasks, schedules, and training programs for customer service and operational teams.
• Effectively resolves customer and operational issues, providing recommendations and strategies to enhance team performance and operational success.
• Monitors performance metrics and operational workflows to identify areas for improvement and ensure continuous optimization of services.
• Collaborates with other department supervisors to coordinate efforts and align strategies, ensuring consistency across all operations

Educación

High School Diploma or GED

Herramientas

Microsoft Office

Descripción del empleo

About FIU

Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.

Job Summary

The Parking and Transportation Department is currently seeking a Temporary Supervisor to join their team of professionals.

Duties Include

• Supervises customer service operations and ensures high-quality interactions with customers during in-office operations.
• Provides oversight across all operations to ensure smooth, efficient, and effective execution.
• Assists in the development of employee tasks, schedules, and training programs for customer service and operational teams.
• Effectively resolves customer and operational issues, providing recommendations and strategies to enhance team performance and operational success.
• Monitors performance metrics and operational workflows to identify areas for improvement and ensure continuous optimization of services.
• Collaborates with other department supervisors to coordinate efforts and align strategies, ensuring consistency across all operations

Minimum Qualifications

High School Diploma or GED and 2 years of experience; OR an equivalent combination of relevant education and/or experience.

Desired Qualifications

• Minimum of 2 years of experience in customer service.
• Strong leadership skills with the ability to motivate and guide a team.
• Excellent communication and interpersonal skills, with the ability to effectively interact with customers and staff.
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.
• Knowledge of parking and transportation operations is a plus.
• Strong problem-solving skills and the ability to resolve issues efficiently.
• Proficient in Microsoft Office Suite and other relevant software.
• Ability to work flexible hours, including evenings, and weekends as needed.

Job Category

Temporary

Temporary Disclosure

As a temporary employee, you will not be eligible to participate in all employee benefit programs (e.g., paid leave, retirement, or tuition reimbursement).
Under the Patient Protection and Affordable Care Act (PPACA), a temporary employee who works on average 30 hours or more per week may be eligible to enroll in health care benefits. As a temporary employee, you are also eligible to enroll in supplemental plans (e.g. dental, vision,) which requires full payment on your part.
Upon completing an assignment, employees may apply for a position on FIU Careers.

Work Schedule

• 8:30 AM to 5:00 PM

Advertised Salary

• $20.00 per hour

Pre-Employment Requirements

• Criminal Background Check
• Driver's License Check

Disclosures

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Notice of Non-Discrimination

FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affiantative Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment decisions, programs, and events without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. For inquiries regarding non-discrimination, contact FIU's Office of Civil Rights at 305.348.2785 or email [e-mail].

Reasonable Accommodation Statement

Should you need an ADA accommodation to participate in a University event, program, or activity or need to request materials in an accessible format, please contact FIU's Office of Civil Rights (OCR) at 305-348-2785 or [e-mail]. All requests for ADA accommodation or accessible materials for this event must be submitted to OCR at least seven (7) business days prior to the event or at the earliest possible opportunity.