Temporary Luxury Sales Support (Flexible Schedule)

Tapestry, Inc.; Pottstown (Montgomery County); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house and part of the Tapestry family, known for its iconic products and customer-focused service. We are seeking a Sales Support Associate to enhance store performance through friendly, efficient interactions at the cash wrap and on the sales floor.

The role involves POS operations, stock handling, and delivering a seamless shopping experience while maintaining merchandising standards and loss-prevention practices.

Qualifications

• 1+ year of retail experience or equivalent in luxury/service environment.
• Strong knowledge of fashion trends and competition in the marketplace.
• Experience with cash registers, POS and basic computer skills (iPad/laptop, Internet).
• Excellent communication and customer service abilities, with strong English proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador and support social media engagement.
• Operate POS accurately and maintain cash wrap organization.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities and respond to customer requests promptly.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Customer service

Cash handling

English proficiency

Tools

POS systems

iPad / Mobile POS

Walkie talkie

Price sheets literacy

Job description

Coach is a global fashion house and part of the Tapestry family, known for its iconic products and customer-focused service. We are seeking a Sales Support Associate to enhance store performance through friendly, efficient interactions at the cash wrap and on the sales floor.

The role involves POS operations, stock handling, and delivering a seamless shopping experience while maintaining merchandising standards and loss-prevention practices.