Temporary Luxury Sales Ambassador | Brand & Service

Tapestry (Coach/Kate Spade); Oxon Hill (MD); On-site; USD 17,000 - 25,000; Full time

Job summary

Coach is a global fashion house seeking a Sales Support Associate to ensure a seamless store experience. You will greet clients, assist with product selection, operate the POS, and support stockroom and merchandising workflows.

The role emphasizes brand ambassador responsibilities, collaboration with the team, and maintaining high standards of service and store presentation. A flexible schedule includes evenings and weekends.

Qualifications

• 1+ year retail or luxury service experience.
• Strong English communication skills.
• Ability to multitask in a fast-paced environment.
• Flexibility to work nights, weekends, and holidays.
• Knowledge of fashion trends and competition in the marketplace.
• Ability to lift up to 25 lbs. regularly (up to 50 lbs occasionally).

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately; maintain cash wrap organization; handle cash/media per policy.
• Suggest add-ons, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies; maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests, and partner with team or management.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Customer service

Cash handling

POS systems

English proficiency

Flexibility in schedule

Merchandising

Inventory awareness

Teamwork

Tools

Mobile POS

Cash register systems

Job description

Coach is a global fashion house seeking a Sales Support Associate to ensure a seamless store experience. You will greet clients, assist with product selection, operate the POS, and support stockroom and merchandising workflows.

The role emphasizes brand ambassador responsibilities, collaboration with the team, and maintaining high standards of service and store presentation. A flexible schedule includes evenings and weekends.