Temporary IT Service Desk Agent - Fall Pool

Florida State University; Tallahassee (FL); On-site; USD 17,000 - 25,000; Part time

Job summary

Florida State University is seeking a Service Desk fall pool OPS position in Tallahassee to provide frontline IT support. This temporary, on-site role handles inbound calls and basic issue resolution in a call-center style environment, following documented case-management guidelines.

The ideal candidate will have a high school diploma and proven customer service and time-management skills. A self-starter attitude and ability to work within a structured team are highly valued.

Qualifications

• High school diploma or equivalent.
• Customer Service experience and Time Management Skills.

Responsibilities

• Answer inbound calls and resolve basic IT issues using Case Management Guidelines.
• Assist in managing service requests to ensure timely resolution.
• Support a structured, team-based work environment and follow established procedures.

Skills

Customer Service

Time Management

Education

High school diploma or equivalent

Job description

Florida State University is seeking a Service Desk fall pool OPS position in Tallahassee to provide frontline IT support. This temporary, on-site role handles inbound calls and basic issue resolution in a call-center style environment, following documented case-management guidelines.

The ideal candidate will have a high school diploma and proven customer service and time-management skills. A self-starter attitude and ability to work within a structured team are highly valued.