Service Desk Fall Pool

Florida State University; Tallahassee (FL); On-site; USD 20,664,000 - 24,797,000; Part time

Job summary

Florida State University is seeking a Service Desk Fall Pool in Tallahassee, FL. This OPS/temporary role supports ITS by handling inbound calls and basic IT issue resolution under Case Management Guidelines.

The ideal candidate will have a high school diploma and enjoy working in a structured, customer-focused environment. Prior customer service experience and strong time-management skills are preferred.

Qualifications

• High school diploma or equivalent.

Responsibilities

• Answer inbound calls, resolve basic IT issues using Case Management Guidelines.
• Assist with tracking and management of service requests to resolution.

Skills

Customer service experience

Time management

Education

High school diploma or equivalent

Job description

Job Title: Service Desk Fall Pool

Location: Tallahassee, FL

Regular/Temporary: Temporary

Job ID: 63557

Department

Information Technology Services (ITS)

The ITS Service Desk is the first point of contact for students, faculty, staff, and constituents of the University when associated with requesting and receiving support for technologies provided by ITS.

Responsibilities

This position helps ensure that ITS support and service requests are properly managed by ITS service providers and their staff.

• Answer inbound calls, resolve basic IT issues using Case Management Guidelines.

Qualifications

High school diploma or equivalent.

Preferred Qualifications

Customer Service experience and Time Management Skills.

Helpful

Who is an ideal candidate for this position?

Self-starter, ability to follow instructions; ability to work in a structured work environment. Exceptional customer service and time management skills.

What is a typical day in this position?

Answer inbound calls via a call center environment, manage Cases to resolution and be a team player.

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!

Learn more about Florida State University and our campuses

Considerations

This is an OPS/temporary job.

Based on the duties, this position may require completion of a criminal history background check.

Equal Employment Opportunity

FSU is an Equal Employment Opportunity Employer.