Service Desk Agent (Temporary Fall Pool)

Florida State University; Tallahassee (FL); On-site; USD 20,664,000 - 24,797,000; Part time

Job summary

Florida State University is seeking a Service Desk Fall Pool in Tallahassee, FL. This OPS/temporary role supports ITS by handling inbound calls and basic IT issue resolution under Case Management Guidelines.

The ideal candidate will have a high school diploma and enjoy working in a structured, customer-focused environment. Prior customer service experience and strong time-management skills are preferred.

Qualifications

• High school diploma or equivalent.

Responsibilities

• Answer inbound calls, resolve basic IT issues using Case Management Guidelines.
• Assist with tracking and management of service requests to resolution.

Skills

Customer service experience

Time management

Education

High school diploma or equivalent

Job description

Florida State University is seeking a Service Desk Fall Pool in Tallahassee, FL. This OPS/temporary role supports ITS by handling inbound calls and basic IT issue resolution under Case Management Guidelines.

The ideal candidate will have a high school diploma and enjoy working in a structured, customer-focused environment. Prior customer service experience and strong time-management skills are preferred.