Classroom Support Specialist - Information Technology Services

Florida State University; Tallahassee (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Florida State University is seeking a Classroom Support Specialist within Information Technology Services in Tallahassee, FL. The role provides technical customer support for desktop systems, software, hardware, and network infrastructure, including installation, configuration, and troubleshooting of devices across the campus.

The position requires a high school diploma (or equivalent) with two years' related experience and a valid Florida or Georgia driver's license.

Qualifications

• High school diploma or equivalent with two years' related experience.
• Valid Florida/Georgia driver's license or ability to obtain one.
• Familiar with Windows 10 and/or 11.
• Customer support experience preferred.

Responsibilities

• Provide technical customer support for internal desktop systems, software, hardware, and network infrastructure.
• Install, configure, and troubleshoot desktops, workstations, printers, servers, and network issues.
• Serve as a primary contact to answer inquiries and initiate resolution of problems.
• Communicate on-site, electronic, or by phone.
• Support end-users on various desktop systems issues and assess priority levels.
• Work in ITS Classroom Support, supporting instructors in over 250 classrooms.

Skills

Customer support

Desktop troubleshooting

Communication

Education

High school diploma or equivalent

Tools

Windows 10/11

Job description

Job Title: Classroom Support Specialist - Information Technology Services

Location: Tallahassee, FL

Regular/Temporary: Regular

Full/Part Time: Full-Time

Job ID: 63652

Department: Information Technology Services

Responsibilities

• Responsible for providing technical customer support for internal desktop systems, software, hardware, and network infrastructure.
• Installs, configures, and troubleshoots desktop systems, workstations, printers, servers, and network issues.
• Serves as a principal point of contact to answer inquiries and initiate resolution of problems.
• Communication may be on-site, electronic, or by phone.
• May respond to requests from the help desk to support end-users on various desktop systems issues and assess assigned priority levels.
• This position is part of ITS Classroom Support, which is the first line of support for instructors in over 250 classrooms around FSU. It is a very active, fast-paced environment, and the employee must learn about numerous new technologies.

Qualifications

High school diploma or equivalent and two years' experience or a combination of post high school education and experience equal to two years.

A valid Florida or Georgia driver's license, class E or the ability to obtain one upon hire.

Preferred Qualifications

• Thoroughly familiar with Windows 10 and/or 11
• Customer support experience

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!
Learn more about Florida State University and our campuses.

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our FSU Total Rewards website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.
Use our FSU Total Compensation Calculator to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

Veterans' Preference

Certain service members and veterans, and the spouses and family members of such service members and veterans, Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and certain service members may be eligible to receive waivers for post secondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Veterans' Preference applies to University Support Personnel System (USPS) positions only.

IMPORTANT: To claim Veterans' Preference, select “yes” to the question on the application questionnaire and upload a DD-214 (or equivalent), the Veterans' Preference Certification form, and other documentation if applicable with your online application before midnight of the position closing date.

Click the links for Veterans’ Preference eligibility requirements and Veterans’ Preference required documentation (PDF), or call FSU Human Resources at [phone].

Considerations

This is an USPS (University Support Personnel System) position.

This position requires successful completion of a criminal history background check.

The schedule for this position is variable, but the usual hours are from 12:30PM to 9:30PM.

Equal Employment Opportunity

FSU is an Equal Employment Opportunity Employer.