Temporary Front Desk Receptionist - Physical Therapy

Priority Dispatch Corp.; Marlton (NJ); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated Physical Therapy Front Desk Receptionist to join their team. This role involves greeting patients, verifying insurance benefits, and managing appointment schedules in a fast-paced environment. The ideal candidate will have strong communication skills and a commitment to providing excellent customer service. Join a supportive workplace that values its employees and offers competitive pay, comprehensive benefits, and opportunities for growth. Be part of a team where your contributions truly matter and help make a difference in patients' lives.

Benefits

Comprehensive Benefits

Tuition Reimbursement

Paid Time Off

Retirement Plans

Qualifications

• High School diploma or GED required.
• 1+ years of customer service experience is essential.

Responsibilities

• Greet patients and verify insurance information.
• Schedule appointments and manage clinic schedules.
• Collect payments and maintain patient records.

Skills

Customer Service

Communication Skills

MS Office Proficiency

Medical Terminology Knowledge

Education

High School Diploma or GED

Tools

eCW

Job description

Job Details

Level: Entry

Job Location: RO Marlton - Marlton, NJ

Position Type: Full Time

Education Level: High School

Salary Range: Undisclosed

Travel Percentage: None

Job Shift: Day Shift

Description

Job Summary: The Physical Therapy Front Desk Receptionist greets, instructs, directs, and schedules patients and visitors. This individual verifies insurance benefits for all PT/OT appointments and ensures all visits are properly authorized. They serve as a liaison between patients and PT/OT staff.

Schedule: Mon - Fri: 7:30am - 4:30pm

Hours: 40 hours per week

Essential Duties:

1. Greet patients and visitors promptly, courteously, and helpfully.
2. Check in patients, verify and update demographic and insurance information in eCW.
3. Update the eCW system with patients’ arrival and referral information.
4. Use eCW to enter co-payments and notes to the Business Office.
5. Check out patients and schedule follow-up appointments with Physical Therapy providers.
6. Handle scheduling duties, including incoming calls and managing the clinic and therapist schedules.
7. Verify and document PT and DME/splint benefits for new patients.
8. Ensure proper forms and clinical information are submitted to insurance for authorization.
9. Track authorized PT visits, units, and time limits; inform therapists when additional visits are needed and provide necessary forms.
10. Create new patient packets including PT benefit verification forms, questionnaires, and prescriptions.
11. Use eCW to scan and store patient documents.
12. Collect payments for self-pay and supplies as per fee schedules.
13. Answer calls, screen messages, and provide information.
14. Assist patients with ambulatory difficulties.
15. Respond to visitor inquiries and maintain a neat work environment.
16. Prepare daily work, including referrals, authorizations, and appointment paperwork.
17. Coordinate with the Patient Responsible team to collect past due balances.
18. Attend meetings and perform other duties as assigned.

Minimum Requirements:

• High School diploma or GED.
• At least one year of customer service experience.
• Office experience preferred.
• Strong communication skills.
• Proficiency in MS Office and basic computer skills.
• Knowledge of medical terminology and office procedures is a plus.

Our Commitment to Employees:

Join Rothman Orthopaedics! We value our employees as our greatest asset and strive to provide a supportive environment where everyone can make a meaningful impact. We offer competitive pay, comprehensive benefits, tuition reimbursement, paid time off, and retirement plans.

We are an Equal Opportunity Employer, committed to diversity and inclusion, and do not discriminate based on protected characteristics.

COVID-19 Policy:

Employment is contingent upon receiving the COVID-19 vaccination. Reasonable accommodations will be considered.