Physical Therapy Front Desk Receptionist

aorthopartners; Vineland (NJ); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in health care is seeking a dedicated Front Desk Receptionist to join their Physical Therapy department. This role involves providing essential administrative support, managing patient communications, and ensuring that all necessary documentation is prepared for office visits. The ideal candidate will possess strong communication and organizational skills, be detail-oriented, and have a solid understanding of medical insurance guidelines and terminology. Join a team that values professionalism and teamwork, where you can contribute to the well-being of patients in a fast-paced environment.

Qualifications

• High School Diploma required with knowledge of medical terminology.
• Experience in a medical office setting is preferred.

Responsibilities

• Provide administrative support and manage patient charts for visits.
• Answer calls and manage communication effectively.

Skills

Medical Insurance Guidelines

Medical Terminology

Verbal Communication

Time Management

Detail Oriented

Multi-tasking

Customer Service

Education

High School Diploma

Tools

eClinicalWorks

NaviNet

Availity

Pear

Job description

Physical Therapy Front Desk Receptionist

Join to apply for the Physical Therapy Front Desk Receptionist role at American Orthopedic Partners, LLC.

We are seeking a qualified Front Desk Receptionist to join our Physical Therapy department. Core responsibilities include:

• Provide general administrative and clerical support prepping patient charts for office visits.
• Answer phone calls, check and manage voicemail messages, promptly respond to overnight voicemail messages, and respond to text messages in a timely manner to ensure effective communication and support.
• Ensure all reports are in the chart prior to the office visit.
• Obtain authorization for Physical Therapy and Occupational Therapy services.
• Accurately input patient’s information into the computer.
• Verify that eligibilities are in the patient’s chart and documented into the therapy referral prior to being seen by the therapist.
• Other duties as assigned by management.

Required Skills & Experience:

• Candidate must have a High School Diploma.
• Knowledge of Medical Insurance Guidelines and requirements.
• Knowledge of medical terminology.
• Excellent verbal and communication skills.
• Detail oriented.
• Excellent time management skills.
• Medical office background experience preferred.
• Multi-tasker.
• Candidate should be familiar with EMR.

Ideal Candidate: The ideal Front Desk Receptionist candidate will have strong communication skills, customer service skills, organizational skills, multi-tasking abilities, attention to detail, computer skills, and must have advanced knowledge of eClinicalWorks, NaviNet, Availity, and Pear. They should also be able to work under pressure in fast-paced situations all while maintaining a friendly disposition.

Seniority level

Entry level

Employment type

Full-time

Job function

Health Care Provider

Industries

Hospitals and Health Care