Temporary Donor Services & Stewardship Coordinator

Food Bank of South Jersey; New Jersey; On-site; USD 36,000 - 52,000; Part time

Job summary

The Development Coordinator at Food Bank of South Jersey handles donor processing, stewardship, and data management across Salesforce to strengthen donor relationships. This in‑person role supports accurate gift processing, timely acknowledgments, and personalized donor engagement.

The position emphasizes collaborative work with the Annual Fund team, data accuracy, and donor confidentiality in a nonprofit setting.

Qualifications

• Contributes to a positive, professional team through respectful communication, consideration for others, confidentiality, and a constructive approach to challenges.
• Bachelor’s degree or an equivalent combination of education and experience; at least two years in development, donor services, fundraising operations, project coordination, or a related field.
• Highly organized and detail‑oriented, with strong analytical skills, a commitment to data accuracy, and reliable follow‑through across competing deadlines.
• Investigates discrepancies, asks thoughtful questions, and takes ownership of resolving issues while knowing when to seek guidance.
• Communicates clearly and professionally, responds to donors with patience and sound judgment, and confidently initiates outreach and gratitude calls.
• Curious and quick to learn; stays current on procedures and proactively seeks training to address knowledge or skill gaps.
• Proficient in Microsoft Office, especially Excel and Word; comfortable with databases and simple Canva graphics. Experience with Salesforce, Fundraise Up, Apsona, SharePoint, gift processing, or donor stewardship preferred.

Responsibilities

• Answer donor phone calls and manage department email inboxes. Respond promptly within 24 business hours, coordinate complex inquiries with appropriate staff, and follow each request through resolution.
• Enter and review gifts in Salesforce using Gift Entry and approved import tools; verify coding, donor information, and supporting documentation. Process all gift types, including checks, credit card, ACH deposits, stock donations, in‑kind donations, etc.
• Write and prepare timely gift acknowledgments and receipts within 48 business hours, and year‑end statements according to gift type, donor preferences, and department procedures. Work closely with Director of Annual Fundand Front Office Associate to coordinate daily gift processing logistics.
• Record third‑party gifts and soft credits; follow up with donors, contributing organizations, and staff to resolve missing information or discrepancies.
• Review daily gift activity to identify potential duplicate records, to ensure accurate campaign attribution, and for complete donor information. Support assigned data projects and recommend workflow improvements while following established data and security standards.
• Document donor interactions, actions, and outcomes in Salesforce; maintain follow‑up tasks and close cases when resolved.
• Complete matching gift verifications, track outstanding requests, and maintain organization profiles and authorized access for workplace giving and corporate philanthropy portals, i.e., United Way, Front Door, Double the Donation, etc.
• Update donor contact information and communication preferences across Salesforce and applicable platforms, including address changes identified through returned mail or NCOA lists. Stay informed about campaigns and programs and protect donor confidentiality.

Skills

Communication

Attention to detail

Confidentiality

Team collaboration

Curiosity and learning

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Excel

Word

Canva

SharePoint

Fundraise Up

Apsona

Job description

The Development Coordinator at Food Bank of South Jersey handles donor processing, stewardship, and data management across Salesforce to strengthen donor relationships. This in‑person role supports accurate gift processing, timely acknowledgments, and personalized donor engagement.

The position emphasizes collaborative work with the Annual Fund team, data accuracy, and donor confidentiality in a nonprofit setting.