Donor Stewardship & Engagement Coordinator

St. Mary's Food Bank; Phoenix (AZ); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Competitive pay

401(k) employer match

Tuition assistance

Employee referral bonus

Health insurance

Vision and dental coverage

High-deductible health plan options

HSA with employer contribution

Paid time off (PTO) and holidays

Job summary

St. Mary's Food Bank is seeking a Food Donor Stewardship Coordinator to support day-to-day donor relations, logistics coordination and reporting.

The role acts as a primary contact for donor inquiries, schedules pickups, maintains donor records and supports communications and recognition activities. You will manage donor portfolios, track interactions, develop donor communications, and assist with onboarding and engagement history while collaborating across departments to ensure accurate

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience.
• Experience in customer service, donor relations, nonprofit operations, administrative support or a related field.
• Strong written and verbal communication skills.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Proficiency with Microsoft Office, Excel and database systems, familiarity with MailChimp or other email marketing platforms.
• Ability to maintain accurate records, exercise good judgment and work effectively across departments.
• Basic knowledge of food safety, food handling and donation practices; ability to learn and apply St. Mary’s food donation guidelines.

Responsibilities

• Respond to donor calls, emails, donation offers and requests; provide timely follow-up and problem resolution.
• Screen and coordinate donation offers and schedule pickups with Transportation.
• Maintain daily donation schedules and communicate changes or issues to Transportation and other operational teams.
• Audit donor records, contacts, activity and documentation in NetSuite and other department systems for accuracy and completeness; identify and resolve discrepancies as needed.
• Identify and implement improvements to donor and department processes.
• Manage an assigned portfolio of food donors and maintain regular, meaningful communication.
• Track and audit donor interactions, visits, recognition and other stewardship activities to ensure timely and consistent follow-up.
• Coordinate donor thank-you, recognition and appreciation efforts.
• Develop and distribute donor communications, including the donor e-newsletter and periodic updates.
• Support donor impact reports, recognition materials and other stewardship communications.
• Assist with new donor onboarding and maintain current donor information and engagement history.
• Prepare routine daily, weekly, monthly and quarterly reports related to donations, donor activity, pickups and special programs.
• Monitor data for accuracy and identify trends, gaps or follow-up needs.
• Serve as an information resource and liaison among donors, Transportation, Warehouse, Allocations, Food Resourcing and other departments.
• Support special projects, donor events, communications and other Food Resourcing initiatives as needed.

Skills

Customer service

Donor relations

Nonprofit operations

Administrative support

Written and verbal communication

Organization

Teamwork

Education

Bachelor’s degree or equivalent combination of education and relevant experience

Tools

Microsoft Office

Excel

Database systems

MailChimp

Job description

St. Mary's Food Bank is seeking a Food Donor Stewardship Coordinator to support day-to-day donor relations, logistics coordination and reporting.

The role acts as a primary contact for donor inquiries, schedules pickups, maintains donor records and supports communications and recognition activities. You will manage donor portfolios, track interactions, develop donor communications, and assist with onboarding and engagement history while collaborating across departments to ensure accurate