Donor Gift Processing Assistant

Taylor Hodson, Inc.; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Taylor Hodson, Inc. is seeking a Donor Gift Processing Assistant to support donor communications and maintain accurate donor records in Salesforce. The role handles inquiries, processes gifts, and prepares acknowledgments.

You will work closely with the development team during high-volume seasons, ensure data integrity, and assist with reporting and compliance. This position offers an on-site role in New York and opportunities to impact donor relations.

Qualifications

• Experience with donor databases and fundraising software.
• Strong data entry and record-keeping accuracy.
• Excellent written and verbal communication.

Responsibilities

• Process donor inquiries via phone, email, and voicemail and route requests to the team.
• Enter and reconcile donations and gifts in Salesforce, including checks and online gifts.
• Generate donor acknowledgment letters and tribute cards.
• Maintain donor records, identify duplicates, and correct formatting issues.
• Support donor data research and profile updates.

Job description

The Donor Gift Processing Assistant plays a key role in maintaining accurate donor records and supporting gift entry, acknowledgments, and general donor communication.

Key Responsibilities

• Manage donor inquiries via phone, email, and voicemail; route messages and requests to appropriate team members.
• Enter and reconcile donations, pledges, and gifts (checks, online, etc.) in Salesforce.
• Generate and send donor acknowledgment letters and tribute cards.
• Maintain and update donor records; monitor for duplicates and formatting issues.
• Assist with donor data research and profile updates.
• Track incoming donations and coordinate with finance for reconciliation.
• Provide administrative and technical support to the development team.
• Perform regular database cleanup and ensure accuracy of records.

High-Volume Season Support

• Assist with mail processing, donation logging, and tax receipt preparation.
• Support data entry accuracy checks and generate comparative fundraising reports.
• Review tribute letters, update mailing addresses, and help track matching gifts.

Compliance Support

• Help maintain donor file security and ensure proper gift documentation.
• Adhere to fundraising compliance requirements, including data and reporting standards.