Temporary Customer Services Officer - Operation & Property Handover

Hong Kong Housing Society; United States; A distancia; USD 32.000 - 48.000; A tiempo parcial

Descripción de la vacante

Hong Kong Housing Society is seeking a professional for a 9-11 months contract to support post-handover processes for residential flats. You will perform pre-handover defects checks and coordinate defect rectification with owners and vendors.

You will handle customer enquiries and complaints promptly and professionally, assist in sales operations, and provide logistics, administrative and clerical support as required. Weekend hours may be required.

Formación

• Diploma holder or above.
• Experience in customer services and handling enquiries.
• Experience handover of large-scale residential properties is a definite advantage.

Responsabilidades

• Perform pre-handover defects checking of all newly built flats and handover to owners; coordinate defect rectification works.
• Handle customer enquiries and complaints promptly, courteously and professionally.
• Assist in managing sales arrangement and operation.
• Perform logistics, administrative and clerical support duties.
• Undertake any other duties assigned by the supervisor.

Conocimientos

Customer service

Communication

Bilingual English/Chinese

Problem solving

Educación

Diploma or higher

Herramientas

MS Office

Descripción del empleo

The Job

• 9-11 months contract


• Perform pre-handover defects checking of all newly built flats and flat handover to owners as well as coordination of defect rectification works.


• Handle customer enquiries and complaints to ensure that all customers are well served promptly, courteously and professionally.


• Assist in managing sales arrangement and operation.


• Perform logistics, administrative and clerical support duties.


• Undertake any other duties assigned by the supervisor.

The Person

• Diploma holder or above.


• Relevant experience in customer services and handling enquiries.


• Experience in the handover of large-scale residential properties is a definite advantage.


• Strong common sense, interpersonal and communication skills.


• Good command of both written and spoken English and Chinese.


• Knowledge of MS Windows applications, including Word, Excel, PowerPoint and Chinese Word Processing.


• Able to work irregular hours and weekends.