Guest Service Officer (Service Residence)

Success Human Resource Centre; United States; Presencial; USD 23 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

VB

Birthday leave

Birthday month allowance

Free health screening

Resumo da oferta

Success Resource Centre Pte Ltd seeks a Guest Service Officer (Service Residence) for full-time work across various locations. You will work five days a week with three shifts ranging 7am–4.30pm, 1pm–10.30pm, and 10pm–7.30am, delivering courteous service and handling guest inquiries.

Benefits include a $2,600–$2,900 monthly salary plus Meal Allowance and VB. O-Level or equivalent is required and rotating shifts, weekends, and holidays are expected.

Qualificações

• O-Level or equivalent.
• Willing to work rotating shifts, weekends and public holidays.
• Positive attitude with outgoing personality and good communication skills.
• Experience in hospitality and knowledge of HMS will be advantageous.

Responsabilidades

• Work closely with the Residence Manager and provide courteous services to guests.
• Respond efficiently and tactfully to guests’ complaints, requests and inquiries.
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures.
• Maintain good guest relations with in-house guests at all times.
• Take ownership of problems and promptly handle guest complaints according to established procedures.
• Ensure guest room security, emergency, and fire procedures are followed.
• Be familiar with SR facilities, functions, major city attractions and events.
• Maintain a well-groomed appearance and a tidy work area.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

Conhecimentos

Customer service

Communication skills

Hospitality experience

Team player

Formação académica

O-Level or equivalent

Ferramentas

HMS knowledge

Descrição da oferta de emprego

Guest Service Officer (Service Residence)

Employment Type: Full-Time

Monthly Salary: $2,600 –$2,900+ Meal Allowance+ VB

- Permanent
- $2,600 –$2,900+ Meal Allowance+ VB
- 5 days per week. Shift hours.
- Various locations

Job Responsibilities:

• Work closely with the Residence Manager and provide courteous services to guests. Respond efficiently and tactfully to guests’ complaints, requests and inquiries
• Provide courteous and efficient service, striving to fulfill each guests’ request whenever possible. Ensure all telephone calls are promptly handled within three rings
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures.
• Maintain good guest relations with in-house guests at all times. Project a courteous and hospitable attitude
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary. Write glitch reports when required.
• Ensure guest room security, emergency, and fire procedures are followed. Encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use
• Be familiar with SR facilities, functions, major city attractions and events. Provide guests with accurate information as requested. Maintain a professional and courteous working relationship with all hotel personnel, ensuring effective communication
• Maintain a well-groomed appearance and a tidy work area. Keep personal grooming at the highest standard
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally

Period:

• Permanent
  

Location:

• Various locations

Working hours:

• 5 days per week. Shift hours.
• 3 shifts : 7am – 4.30pm, 1pm – 10.30pm, 10pm – 7.30am
• Attractive Benefi ts: $2,000 Medical Spending Account, $1,000 Flexible Benefi t, Birthday Leave + $200 in Birthday Month, Free Annual Health Screening

Job Requirements:

• O-Level or equivalent
• Willing to work rotating shifts, weekends and Public Holidays
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of HMS will be advantageous

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd(EA License Number:04C3201)