Corporate Receptionist - Green Park

ST James Facilities; Green Park (MO); On-site; GBP 23,000 - 29,000; Full time

Job summary

Green Park is seeking a Corporate Receptionist / Guest Experience Host to deliver a 6‑Star service as the face of the estate. You will greet visitors, manage the reception area, and uphold premium standards of security and presentation.

You will build relationships with occupiers and colleagues, support events and occupant engagement, and work with the Front of House team to maintain flawless reception operations.

Qualifications

• Experience in Corporate Reception or hospitality environment.
• Experience delivering premium customer service.
• Experience using Microsoft Office applications.
• Experience using Visitor Management Systems.

Responsibilities

• Greet visitors warmly and provide professional, personalised service.
• Manage reception area, maintain cleanliness and presentation.
• Answer calls and respond to emails promptly.
• Monitor visitor arrivals and verify identity per security procedures.
• Support occupier engagement and events when required.
• Maintain reception records and update directories.

Skills

Outstanding customer service

Excellent verbal communication

Professional appearance

Telephone manners

Strong organizational skills

Multitasking

Calm under pressure

Attention to detail

Interpersonal skills

Team player

Education

First Aid certification

Tools

Microsoft Office

Visitor Management System

Job description

Overall Purpose

As a Corporate Receptionist / Guest Experience Host, you are the face of Green Park and the first impression for occupiers, visitors, clients and contractors.

You will deliver an exceptional 6-Star customer experience by creating a welcoming, professional and efficient reception environment while ensuring the highest standards of security, presentation and operational excellence.

You will take full ownership of the reception area, acting as a brand ambassador for Green Park, St. James, Knight Frank and Mapletree, building strong relationships with occupiers and colleagues while contributing to a positive workplace experience.

Duties and Responsibilities

The below listed task/responsibilities are not exhaustive:

• Deliver a warm, professional and memorable welcome to every visitor, occupier and client.
• Stand to greet visitors whenever possible and remain visible and approachable throughout the working day.
• Create an outstanding first impression by providing a genuine, personalised and proactive service.
• Build positive relationships with occupiers and regular visitors, recognising returning guests where possible.
• Respond to enquiries confidently, efficiently and professionally.
• Resolve customer concerns calmly and professionally, escalating where appropriate.
• Promote Green Park's 6-Star Service standards in every interaction.
• Take full ownership of the reception and surrounding areas ensuring they remain immaculate, organized and always welcoming.
• Manage visitor arrivals using the Visitor Management System.
• Verify visitor identity and ensure compliance with site security procedures.
• Notify hosts promptly of visitor arrivals and monitor waiting guests.
• Answer incoming telephone calls professionally and transfer calls appropriately.
• Maintain reception inboxes and respond to emails promptly.
• Ensure reception supplies, marketing material and information displays remain fully stocked and up to date. Communicate with Building Manager to order stationery and reception consumables.
• Handle incoming and outgoing post, courier deliveries and deliveries in accordance with site procedures.
• Build excellent working relationships with occupiers across Green Park.
• Provide information and assistance regarding the estate, facilities and local amenities.
• Support occupier engagement initiatives and community events.
• Assist with event coordination and hospitality support where required.
• Promote Green Park services and facilities positively.
• Complete daily administrative tasks accurately and within required timescales.
• Maintain reception records and visitor logs.
• Update occupier information, telephone directories and operational databases.
• Produce reports as requested by Building Management or the Front of House Manager.
• Assist with facilities administration and helpdesk requests.
• Ensure documentation is maintained in accordance with company procedures.
• Take ownership of reception presentation standards.
• Liaise proactively with Cleaning, Security, Facilities and Maintenance teams to resolve issues quickly.
• Report defects promptly using the Ventify system.
• Ensure reception areas consistently reflect Green Park's premium workplace environment.
• Work collaboratively with Reception, Security, Facilities Management and Building Management teams under the Green Park "One Team" philosophy.
• Support colleagues across multiple reception locations when required.
• Assist in the induction and training of new team members.
• Share knowledge and best practice across the Front of House team.
• Attend team meetings, training sessions and briefings.

Health, Safety & Security:

• Follow all security, emergency and evacuation procedures.
• Maintain awareness of all Health & Safety policies.
• Report accidents, incidents, hazards and security concerns immediately.
• Support emergency response procedures including Fire Marshal or First Aid responsibilities where trained.
• Ensure all visitors comply with security requirements.

Continuous Improvement:

• Look for opportunities to improve customer experience.
• Contribute ideas to improve reception services and occupier engagement.
• Support innovation and continuous improvement initiatives.
• Maintain knowledge of Green Park operations, occupiers and services.
• Undertake any other reasonable duties requested by management.

Experience:

• Previous experience in a Corporate Reception, Concierge, Hotel Reception or Customer Service environment.
• Experience delivering premium customer service.
• Experience using Microsoft Office applications.
• Experience using Visitor Management Systems.
• Hospitality or luxury customer service background.
• Experience within commercial property or workplace environments.
• First Aid qualification.

Knowledge:

• Proven working knowledge of customer service experience
• Previous experience in corporate/hospitality background desirable
• Excellent command of the English language, both verbal and written
• Working knowledge of IT with experience of using Microsoft Office

Skills:

• Outstanding customer service skills.
• Excellent verbal and written communication.
• Professional appearance and presentation.
• Confident telephone manners.
• Strong organizational skills.
• Ability to prioritize and multitask.
• Calm under pressure.
• Strong attention to detail.
• Positive and proactive attitude.
• Excellent interpersonal skills.
• Ability to build strong working relationships.
• High level of discretion and confidentiality.
• Reliable with excellent punctuality and attendance.
• Strong problem-solving skills.
• Flexible and adaptable.
• Team players with a collaborative mindset.