Customer Service Officer - Call Centre (Bedok, 5-Day Week) | Immediate Starter!

C&W SERVICES (S) PTE. LTD.; Washington (District of Columbia); On-site; USD 42,000 - 64,000; Full time

Job summary

Cushman & Wakefield is seeking a customer-focused professional to professionally manage incoming and outgoing calls, providing accurate and consistent information. The role requires clear communication, adept feedback handling, and strong multitasking in a fast-paced environment.

You will maintain high service levels, perform administrative tasks, and support ad-hoc duties as needed, contributing to a positive client experience within a global real estate services firm.

Responsibilities

• Professionally manage incoming and outgoing calls by providing accurate and consistent information.
• Ability to communicate clearly and manage customers' feedback.
• Organized and able to multi-task in fast paced environment.
• Maintain good service delivery.
• Perform administrative tasks assigned.
• Any other ad-hoc duties as assigned.

Job description

About the Job:

• Professionally manage incoming and outgoing calls by providingaccurateand consistent information.
• Ability to communicate clearly and manage customers' feedback.
• Organized and able to multi-task in fast paced environment.
• Maintain good service delivery.
• Perform administrative tasks assigned.
• Any other ad-hoc duties as assigned.

About You:

• PreferablyO' levelsand above
• Prior experience in Contact Centre environment will be an advantage
• Ability tooperatein a fast-paced environment

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.