Temporary Customer Service Representative (Continuous Recruitment)

UWSTP University of Wisconsin Stevens Point; United States; On-site; USD 21,000 - 23,000; Part time

Job summary

UW-Stevens Point is seeking a Temporary Customer Service Representative to supervise front-of-house dining operations, respond to inquiries, and ensure high quality service. The role requires communication across teams, training of student workers, and adherence to safety standards.

The position offers varied shifts, including nights, weekends, and holidays. Compensation ranges from $15 to $17.50 per hour, with 75% FTE during the academic year and potential summer hours.

Qualifications

• Ability to effectively communicate orally and in writing to a wide array of people including staff members with differing skills/abilities.
• Ability to interact courteously with customers.
• Ability to manage and solve customer complaints and requests.
• Demonstrated experience supervising a diverse staff including student employees, full and part time employees, and temporary staff.
• The ability to bend, stoop, twist, and safely lift to 50# on a regular basis when storing, stocking, and gathering prepared products and/or inventory items.
• Current Serv Safe certification or ability to complete certification within 3 months of hire.

Responsibilities

• Monitors and maintains work areas and supplies to meet customer and operational needs.
• Troubleshoots and resolves issues in a timely and professional manner.
• Organizes, distributes, and maintains relevant work unit procedures, polices, and updates to ensure accuracy and relevancy of delivered information.
• Provides exceptional service, answers questions, or provides information in a specific subject area to (internal, external) (customers, donors, stakeholders) based on set material or standards.
• Guides and trains staff and student workers.
• Processes customer transactions and may take payments following established policies and procedures.

Skills

Communication

Customer interaction

Complaint resolution

Staff supervision

Lifting 50 lbs

Serv Safe cert.

Job description

Position Title: Temporary Customer Service Representative (Continuous Recruitment)

Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.

Job Category: University Staff Employment Type: Temporary (Fixed Term) Job Profile: Customer Svcs Rep

Job Duties

The Customer Service Representative is responsible for supervising all aspects of customer service in the “front of the house” of the University Dining operations. This will include customer contact to address and resolve issues, cashier supervision, dining room set-up and maintenance of the dining room supplies and products. This position will provide consistent communication to full-time staff, student leadership, student staff, and other part time specialty staff to ensure that the best possible customer service is achieved through proper training, compliance with safety and sanitation standards, presentation, and maintenance of dining facilities. The Customer Service Representative reports to the Food Service Assistant Manager within University Dining. The ability and willingness to work a variable schedule, including nights and weekends, is required. Shift: Varied hours including weekends, holidays, and evenings.

Key Job Responsibilities

• Monitors and maintains work areas and supplies to meet customer and operational needs
• Troubleshoots and resolves issues in a timely and professional manner
• Organizes, distributes, and maintains relevant work unit procedures, polices, and updates to ensure accuracy and relevancy of delivered information
• Provides exceptional service, answers questions, or provides information in a specific subject area to (internal, external) (customers, donors, stakeholders) based on set material or standards
• Guides and trains staff and student workers
• Processes customer transactions and may take payments following established policies and procedures

Department: University Dining

Compensation: $15-$17.50 per hour, based on qualifications and experience

FTE: 75% (Full time during academic year; option summer hours available)

Required Qualifications

• Ability to effectively communicate orally and in writing to a wide array of people including staff members with differing skills/abilities.
• Ability to interact courteously with customers.
• Ability to manage and solve customer complaints and requests.
• Demonstrated experience supervising a diverse staff including student employees, full and part time employees, and temporary staff.
• The ability to bend, stoop, twist, and safely lift to 50# on a regular basis when storing, stocking, and gathering prepared products and/or inventory items.
• Current Serv Safe certification or ability to complete certification within 3 months of hire.

Preferred Qualifications

• Prior experience within a University Dining facility with large numbers of student employees.
• Knowledge of methods, and ability to motivate employees.
• Basic knowledge of the technology used in a University Dining location.
• Knowledge of basic safety and sanitation principles.

Terms of Employment

This is a temporary University Staff position, non-exempt from the Fair Labor Standards Act. This position is required to serve a six-month probation period.

Contact Information

For additional information regarding the position, please call or email: Marty Kalepp Email: [e-mail] Phone: [phone]

If you have any questions regarding the application process, need special arrangements, or if you submitted your application with missing materials, please call or email: Human Resources Email: [e-mail] Phone: [phone]

Special Notes

Through the discovery and dissemination of knowledge, UW-Stevens Point stimulates intellectual growth, provides a liberal education, and prepares students for a diverse sustainable world. The university is committed to creating a safe, inclusive learning community for all faculty and staff from a variety of backgrounds. Visit https://www.uwsp.edu/join-uw-stevens-point/ for more information about UW-Stevens Point. To learn about the Stevens Point (aka Point) area fun, jobs, housing, education, quality of life, and bragging rights, visit www.EverythingPointsHere.com. Individuals with disabilities who need a reasonable accommodation during the application or interview process should contact Human Resources and Affir... The safety and success of students, faculty, and staff at the University of Wisconsin-Stevens Point is paramount. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act requires the distribution of an annual security report to all current and prospective students, faculty, and staff. You may obtain the complete report at https://www3.uwsp.edu/protsv/Pages/Clery.aspx The University of Wisconsin-Stevens Point will not reveal the identities of applicants who request confidentiality in writing, except the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7). An offer of employment will require a criminal background check and authorization to work within the United States as required by the Immigration Reform and Control Act of 1986.

EEO Statement

Qualified applicants will receive consideration for employment without regard to color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or other bases as defined by federal regulations and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.

The Universities of Wisconsin serve approximately 161,000 students. Awarding nearly 37,000 degrees annually, the Universities of Wisconsin is Wisconsin’s talent pipeline, putting graduates in position to increase their earning power, contribute to their communities, and make Wisconsin a better place to live. Nearly 90 percent of in-state Universities of Wisconsin graduates stay in Wisconsin five years after earning a degree – with a median salary of more than $66,000. The Universities of Wisconsin provides a 23:1 return on state investment. The Universities of Wisconsin also contribute to the richness of Wisconsin’s culture and economy with groundbreaking research, new companies and patents, and boundless creative intellectual energy. The Universities of Wisconsin and its employees are purpose-driven, people-focused, and committed to stewardship.