Temporary Content Migration and Training Assistant

Berklee College of Music; Northern (KY); Hybrid; USD 29,000 - 40,000; Full time

Job summary

Berklee College of Music seeks a Temporary Content Migration and Training Assistant to update ITS pages, transfer content to the Help Center, and build training materials for Workday Student. The role requires strong writing, organization, and collaboration, with proficiency in Google Workspace and Drupal.

Responsibilities include tracking training participation, proofreading communications, and supporting ad hoc projects.

Qualifications

• Bachelor's degree or equivalent experience required.
• Strong written and verbal communication abilities.
• Excellent organizational and time-management skills.
• Ability to work collaboratively and take direction.
• Ability to work independently and meet deadlines.
• Proficiency with Google Workspace (Docs/Sheets/Gmail) and Confluence.
• Familiarity with Zoom; knowledge of Drupal is a plus.

Responsibilities

• Update content on ITS webpages and support site redesign.
• Transfer content from berklee.edu to the ITS Help Center knowledge base.
• Create and organize training materials for the Workday Student project.
• Track training participation and proofread student communications.
• Edit and proofread emails, announcements, and other materials.
• Assist with special ad hoc projects and team coordination.

Skills

Communication skills

Writing skills

Organizational skills

Collaboration

Time management

Decision-making

Education

Bachelor's degree or equivalent experience

Tools

Google Workspace

Confluence

Zoom

Drupal

Mac OS

Job description

POSITION SUMMARY

Under the direction of the Associate Director for Training and Communications, the Temporary Content Migration and Training Assistant is responsible for updating content on ITS webpages in preparation for the Berklee-wide site redesign, transferring content from berklee.edu to the ITS Help Center knowledge base, creating and organizing training materials for the Workday Student project, tracking training participation, and proofreading student communications. The ideal candidate will possess excellent communication and writing skills, strong organizational abilities, and proficiency in Google Workspace and Drupal.

ESSENTIAL FUNCTIONS/PRIMARY DUTIES AND RESPONSIBILITIES

• Work closely with the Associate Director to review and update content on the ITS webpages on berklee.edu.
• Assist in transferring content from berklee.edu to the ITS Help Center knowledge base, ensuring accuracy and consistency.
• Maintain content accuracy within the ITS Help Center.
• Support administrative tasks related to training, such as creating and organizing materials and tracking participation.
• Edit and proofread student communications, including emails, announcements, and other materials upon request.
• Assist the Associate Director with special ad hoc projects.
• Promote a positive and professional work environment.
• Participate actively and knowledgeably in articulating project status and interactions with team members.
• Work cooperatively with ITS and TTS team members, SMEs, and project managers to ensure that correct content and documentation are presented on our sites.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

Required Knowledge, Skills, and Abilities

• Bachelor's degree or equivalent experience required.
• Strong decision-making and organizational skills.
• Excellent communication and writing skills.
• Ability to work collaboratively with others and to take direction on tasks.
• Ability to work independently, manage deadlines, and complete tasks on time.
• Proficiency in the Google Workspace suite, i.e., Google Docs, Google Sheets, and Gmail.
• Proficiency in Atlassian Confluence.
• Proficiency in teleconferencing tools, i.e., Zoom.

Preferred Skills and Knowledge

• Knowledge of content management systems, i.e., Drupal.
• Knowledge of the Apple Mac OS operating system.
• Knowledge of Workday.

Hiring Range: $21.00 - $29.00 per hour; hourly rate dependent on relevant experience and education.

Please visit the Total Rewards page to learn more about the benefits of working at Berklee.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee: We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance. Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law. As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at [e-mail] or call 617-747-2375.

*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*

Employee Type: Temporary (Fixed Term)

As the premier destination for the study of contemporary music and the performing arts, Berklee stands as the culmination of two pioneering institutions - Boston Conservatory and Berklee College of Music - each recognized for its global reach and cultural impact. Berklee is a place where artists come together to innovate, and where artistic and cultural diversity is embraced and celebrated. We strive to reflect these values in our inclusive hiring practices, creating a welcoming and equitable process that embraces diverse perspectives and fosters equity and opportunity for all. Guided by our fundamental values, our unified mission and vision define Berklee’s core purpose and help us envision the positive influence we can have on each other, our students, our communities, and the broader world. Berklee is proud to offer a comprehensive benefits program to help our employees achieve their personal, professional, and financial goals. Learn more.