Temporary - Computer Lab/Help Desk Technician (Pool)

Motlow; Nashville, Northern (TN, KY); Hybrid; USD 23,000 - 32,000; Part time

Job summary

Motlow is seeking a Temporary – Computer Lab/Help Desk Technician (Pool) to support the Nashville State community with technology-related issues. You will assist students, faculty, and staff and help with lab setups for classrooms and events.

Qualifications include a high school diploma or equivalent, experience with technology equipment, and strong customer service skills. The role is a part-time, temporary pool with varying hours.

Qualifications

• High school diploma or equivalent.
• Demonstrated experience with maintaining and answering questions about technology equipment.
• Proficiency in a variety of computer applications. Excellent customer service skills.

Responsibilities

• Provide Help Desk phone support to the Nashville State community.
• Answer questions about hardware/software configurations.
• Perform password resets.
• Record work in the Help Desk ticketing system.
• Assist computer lab technicians and media services with setup and delivery of technology equipment and services for classrooms, offices, and campus events.

Skills

Computer applications

Customer service

Education

High school diploma or equivalent

Associate’s Degree in technology or related field

Job description

Title: Temporary – Computer Lab/Help Desk Technician (Pool)

POSITION SUMMARY
Assist with daily operations of the User Support Services Assist by helping students, faculty, and staff with technology-related issues and questions and by helping computer lab technicians and media services with technology setups.

ESSENTIAL JOB FUNCTIONS/TYPICAL JOB DUTIES AND RESPONSIBILITIES
Provides Help Desk phone support to the Nashville State community. Answers questions about hardware/software configurations. Performs password resets. Records work in the Help Desk ticketing system. Assists computer lab technician and media services with set up and delivery of technology equipment and services for classrooms, offices, and campus events.

REQUIRED QUALIFICATIONS
High school diploma or equivalent.

Demonstrated experience with maintaining and answering questions about technology equipment.

PREFERRED QUALIFICATIONS
Associate’s Degree in technology or related field.

KNOWLEDGE, SKILLS, AND ABILITIES
Proficiency in a variety of computer applications. Excellent customer service skills.

Rate of Pay: $20.00 per hour

Work Hours: Up to 28 hours per week. Hours and shifts may vary.

Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.

AVAILABILITY/CLOSING DATE
This posting is not a guarantee of an open position. Applications for temporary pool positions are accepted on a continuous basis and reviewed by the department when openings become available. Postings close annually on October 31st. Interested applicants who wish to maintain an active application within the system must re-apply each year.