Temporary Cancer Screening Advocate & Scheduling Support

color-health; United States; On-site; USD 30,000 - 36,000; Part time

Job summary

Color Health is seeking a detail‑oriented Scheduling Specialist for its Virtual Cancer Clinic. You will call care facilities to collect availability, book appointments, and help patients understand out‑of‑pocket costs while ensuring accurate scheduling across all states.

You will verify in‑network capability and document results in Color’s EHR system. The role requires strong communication, empathy, and teamwork with clinical staff.

Qualifications

• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Has critical thinking skills with a focus on issue resolution and customer satisfaction
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice
• Experience using EHR systems in a healthcare environment
• Expert knowledge of Google Apps and macOS
• Flexible and adaptable to changing business needs and priorities. Resilience in a fast-paced and dynamic operational environment.
• Ability to handle stressful situations appropriately
• Must have access to a quiet, private, and secure location to work, ensuring protection of patient health information (PHI) and compliance with HIPAA standards

Responsibilities

• Appointment scheduling: Call health care facilities to collect availability and book appointments on patients’ behalf, based on the patient’s facility and scheduling preferences. Assist patients in understanding out of pocket cost.
• Facility verification and sourcing: Update facilities database to ensure accurate and reliable information. Identify suitable facilities for patients based on their insurance, location and preference, and confirm that the facility is able to perform the procedure, is in network, and can accommodate the patient.
• Results Retrieval & Upload: Obtain results from appointments and referrals from facilities. Reach out via fax and phone. Review and triage the inbound fax queue, and upload documents and results appropriately.
• Patient Communication: Inform patients of their scheduled appointments promptly and provide necessary details (location, preparation instructions, etc.). Respond to patient inquiries
• Documentation: Accurately record all appointment and order or referral details in Color’s electronic health record (EHR) system.
• Problem-solving: Address scheduling conflicts, rescheduling needs, or access issues with empathy and efficiency.
• Collaboration: Work closely with clinical and administrative teams to ensure seamless patient care and support.
• Patient Support: Respond to patient inquiries and support tickets promptly, demonstrating empathy and professionalism in all interactions.

Skills

Communication skills

Customer service

Active listening

Verbal and written communication

EHR experience

HIPAA compliance

Problem-solving

Collaboration

Tools

EHR systems

Google Apps

macOS

Job description

Color Health is seeking a detail‑oriented Scheduling Specialist for its Virtual Cancer Clinic. You will call care facilities to collect availability, book appointments, and help patients understand out‑of‑pocket costs while ensuring accurate scheduling across all states.

You will verify in‑network capability and document results in Color’s EHR system. The role requires strong communication, empathy, and teamwork with clinical staff.