Patient Contact Center Specialist – Virtual Scheduling & Support

Florida Cancer Specialists; Naples (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Florida Cancer Specialists is hiring for a Patient Contact Center role in Florida. The position focuses on scheduling appointments, verifying patient information and insurance, and delivering high-quality customer service in a fast-paced environment.

Ideal candidates will have 1+ year in healthcare or a call center setting, strong communication skills, and proficiency with MS Office and EMR systems. This is a full-time on-site role with emphasis on accuracy and patient experience.

Qualifications

• High School diploma or equivalent.
• 1+ year experience in health care preferred.
• Strong communication and customer service skills.
• Proficient with Microsoft Office and EHR systems.

Responsibilities

• Handle inbound/outbound calls and schedule appointments.
• Verify patient data and insurance; prepare patient records.
• Input information into EMR and maintain accuracy.
• Meet daily, weekly, and monthly performance metrics.
• Provide professional service and route calls as needed.

Skills

Customer service

Call center

Communication skills

MS Office

EHR knowledge

Education

High School Diploma or equivalent

Previous customer service experience

Tools

EHR

Job description

Florida Cancer Specialists is hiring for a Patient Contact Center role in Florida. The position focuses on scheduling appointments, verifying patient information and insurance, and delivering high-quality customer service in a fast-paced environment.

Ideal candidates will have 1+ year in healthcare or a call center setting, strong communication skills, and proficiency with MS Office and EMR systems. This is a full-time on-site role with emphasis on accuracy and patient experience.